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  Posted in: Atelier
• May 9, 2017 at 8:31 am #323844
  lingmoon89

  Member

  Post count: 4

  Hi there,

  I just installed the theme and 5 plugins cannot be installed with the reason of “Download failed. Forbidden.”
  The plugins are Swift Framework, Atelier Demo Content, Go Pricing Tables, Revolution Slider and WooCommerce Quickview.
  Could you please help me to solve the problem? Or can I upload the plugins to the server manually?
  Thank you!

  May 9, 2017 at 8:46 am #323845
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Maybe something in your server is restricting it. You can always download them in the links that show up in the screen when you try to download them. Them you can upload them normally like any other plugin.

  Let us know if you made it.

  -Rui

  May 9, 2017 at 9:42 am #323851
  lingmoon89

  Member

  Post count: 4

  This reply has been marked as private.
  May 9, 2017 at 9:44 am #323853
  lingmoon89

  Member

  Post count: 4

  This reply has been marked as private.
  May 9, 2017 at 9:48 am #323854
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  I will need the site url and admin credentials in a private reply.
  Thanks

  -Rui

  May 9, 2017 at 10:25 am #323859
  lingmoon89

  Member

  Post count: 4

  This reply has been marked as private.
  May 9, 2017 at 11:10 am #323863
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  I just sorted it by updating the SwiftFramewok to the latest version. It seems that the downloadable file isn’t the latest.

  Check again.

  -Rui

  May 9, 2017 at 11:46 am #323872
  lingmoon89

  Member

  Post count: 4

  This reply has been marked as private.
  May 9, 2017 at 11:48 am #323873
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  No problem. Glad I could help.

  -Rui

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  Posted in: Atelier