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  Posted in: Dante
• May 4, 2017 at 8:30 am #323284
  robbalo

  Member

  Post count: 38

  Hi,
  as you can see from the screenshots, blog carousel and team are not showing images anymore. What can I do?

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  May 4, 2017 at 11:56 am #323331
  David Martin – Support

  Moderator

  Post count: 20834

  The images are not found on your server:

  

  Have you recently deleted those or migrated the site?

  May 4, 2017 at 12:12 pm #323338
  robbalo

  Member

  Post count: 38

  Hi,
  no as far as I know we didn’t migrate the site and I can find the images in the Media Library, so they still are in the content folder.
  This problem happens just with the images in the blog carousel and team, that’s way I was thinking it’s a theme issue.
  R

  May 4, 2017 at 3:26 pm #323376
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  This seems to be related with WPML settings. Guess you may need to check those 2 checkbox in the image.
  https://www.dropbox.com/s/cceyefs0mcexsxy/Screenshot%202017-05-04%2015.26.12.png?dl=0

  Also check this documentation article.
  https://wpml.org/documentation/getting-started-guide/media-translation/

  -Rui

  May 4, 2017 at 3:49 pm #323381
  robbalo

  Member

  Post count: 38

  Hi Rui,
  nothing happens. Any other idea? I will contact WPML support as well.
  R

  May 4, 2017 at 4:15 pm #323386
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  From what I see in the documentation those checkboxes should have been checked before duplicating the pages, but I’m not 100% sure about that.

  You should also try to disable all plugins except the WPML to discard any potential plugin conflict.

  Let us know what WPML says.

  -Rui

  May 8, 2017 at 11:55 am #323691
  robbalo

  Member

  Post count: 38

  Hi Rui,
  the problem was finally solved by WPML support.
  They made a small change in a file theme:

  /wp-content/themes/dante/includes/plugins/aq_resizer-1x.php

  In line 14 they changed from:

  $url = $sitepress->convert_url($url,$sitepress->get_default_language());

  to:

  // $url = $sitepress->convert_url($url,$sitepress->get_default_language());

  I think they are going to contact your staff to solve the problem for the future.

  May 8, 2017 at 1:25 pm #323729
  David Martin – Support

  Moderator

  Post count: 20834

  Thanks for the feedback. Can you send a dropbox link or FTP details so we can take a closer look at that change?

  May 8, 2017 at 2:56 pm #323754
  robbalo

  Member

  Post count: 38

  This reply has been marked as private.
  May 9, 2017 at 3:28 pm #323928
  David Martin – Support

  Moderator

  Post count: 20834

  Thanks, I’m not sure they have fixed it as such – they have stopped the error happening though. We do have a fix for this I believe in our newer themes.

  I’ll check that now and get a patch submitted.

  May 9, 2017 at 3:42 pm #323931
  David Martin – Support

  Moderator

  Post count: 20834

  Here is the updated file, please test this as this would have the proper fix for the issue.

  https://gist.github.com/webadelic/3f84ab9fed34bc05fbd7fb08470d5e2a
  Thanks.

  June 16, 2017 at 9:35 am #328979
  robbalo

  Member

  Post count: 38

  Hi David and Rui,
  I’ve just updated the theme and the blog carousel images as well the team images are broken again. So same problem of 1 month ago. I didn’t update WPML.

  The teaching staff

  
  https://adg.it/en/sketchbook-in-florence-and-landscape/ (look at the bottom of the page)
  Can you help me?
  Thank you
  R

  June 19, 2017 at 11:08 am #329191
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  You never replied to my previous response – I assume the patch worked?

  I’ll get it submitted now, you can add the patch above from my link.

  Thanks.

  June 19, 2017 at 11:51 am #329212
  robbalo

  Member

  Post count: 38

  Yes I’m sorry I didn’t understand very well what I would do because the images were working again.

  I’ve seen the patch but I don’t know what to do: can you help me?

  Thanks

  June 19, 2017 at 12:03 pm #329217
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Replace the contents of the file: /wp-content/themes/dante/includes/plugins/aq_resizer-1x.php with the contents of this https://gist.github.com/webadelic/3f84ab9fed34bc05fbd7fb08470d5e2a. Copy & paste the code from one to the other.

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  Posted in: Dante