New Landing › How can we help? › Atelier › Woo-commerce automatically canceling all orders

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    Posted in: Atelier
  • April 20, 2017 at 6:31 pm #321774
    lanaluise
    Member
    Post count: 8

    Ever since updating Woocommerce, orders are automatically being ‘cancelled’ upon purchase.

    The money transfers through – and other than email confirmations – the client receives everything as normal. BUT, I only receive an email saying the order was canceled and it shows canceled in the status even though the money has no issues going through.

    This only happened since I updated the Woocommerce plugin, which I did not do until I the theme update ready.

    I would ask Woocommerce about this, but I know they will likely tell me that the status report shows the theme as outdated.

    Any advice is appreciated.

    April 21, 2017 at 6:25 pm #321931
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Do you have a coupon/free product we can test this with? This is not something I can replicate locally, please can you disable all plugins leaving only Swift Framework and WooCommerce active, flush your media temple cache and re-test?

    April 23, 2017 at 5:03 am #321982
    lanaluise
    Member
    Post count: 8
    This reply has been marked as private.
    April 25, 2017 at 12:22 pm #322231
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Preview Slider: WooCommerce 3+ changed the variation object, we are updating our Page Builder/Theme files now to reflect this. This bug will be fixed.

    Cancelled Orders: This is not something I can replicate on my local dev version, on your test product the shipping is $30 for intl shipping. – Can you test this with all plugins disabled, so only Swift Framework and WooCommerce are active? It’s possible a plugin is not full compatible with the recent Woo 3+ changes.

    Thanks.

    April 29, 2017 at 10:31 am #322825
    lanaluise
    Member
    Post count: 8
    This reply has been marked as private.
    May 1, 2017 at 3:59 pm #322908
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Yes it can be, Can you try to reach that plugin author?
    We have no similar situations so it definitely can be related to that.

    -Rui

    May 4, 2017 at 9:21 am #323290
    lanaluise
    Member
    Post count: 8
    This reply has been marked as private.
    May 4, 2017 at 6:15 pm #323412
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    To be able to see images in the product slider.
    http://thelivingheartrange.com/product-category/onesie

    You need to add images to each variation.
    https://www.dropbox.com/s/05rhecim6prlvft/Screenshot%202017-05-04%2018.14.55.png?dl=0

    -Rui

    May 7, 2017 at 5:17 am #323618
    lanaluise
    Member
    Post count: 8
    This reply has been marked as private.
    May 8, 2017 at 1:53 pm #323737
    David Martin – Support
    Moderator
    Post count: 20834

    Please link me to the product you are testing this on.

    Thanks.

    May 8, 2017 at 3:00 pm #323755
    lanaluise
    Member
    Post count: 8
    This reply has been marked as private.
    May 8, 2017 at 7:23 pm #323803
    David Martin – Support
    Moderator
    Post count: 20834

    Please can you disable all plugins leaving only Swift Framework and WooCommerce active whilst we look further?

    June 1, 2017 at 9:49 am #326660
    lanaluise
    Member
    Post count: 8
    This reply has been marked as private.
    June 5, 2017 at 1:52 pm #326921
    David Martin – Support
    Moderator
    Post count: 20834

    1) You must update the latest WooCommerce version: http://thelivingheartrange.com/wp-admin/update-core.php.

    2) Your theme must also be updated to be compatible with the latest WooCommerce: http://thelivingheartrange.com/wp-admin/update-core.php

    3) Clear your Media Template cache after doing the above.

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