ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Neighborhood
• November 19, 2013 at 6:26 pm #32164
  kaagency

  Member

  Post count: 13

  Hi There!

  Need some help with a few things!

  I just upgraded to the newest version of WP actually – and I think it might be causing some issue..? If so, how do I fix it……

  1. Product pages the descriptions and prices are not coming up NEXT to the images…they are BELOW….not looking great.

  2. Main RevSlider not working…put the details properly but it just is not showing up. Also, when I uncheck “add page name on top of page”…it still shows up!

  Thanks!
  KA

  November 20, 2013 at 9:17 pm #32408
  Melanie – SUPPORT

  Member

  Post count: 11032

  Hi!

  This does not happen on our installations, so if you need help with a specific problem on your website, I would always need to see your site live please.
  Could you tell me your website URL please? You can do so by typing it into a reply.
  If you want to send a private reply that only you and the admins can see it, please scroll down and enable the checkbox to do so.

  Also, we might need to check the backend of your website, so to speed things up, could you let me know your login details please?

  Thanks and cheers!

  November 23, 2013 at 8:40 pm #33010
  kaagency

  Member

  Post count: 13

  This reply has been marked as private.
  November 26, 2013 at 2:26 am #33427
  kaagency

  Member

  Post count: 13

  Hi there, just making sure someone has seen the reply posted a few days ago~ Thanks in advance for the help.. KA

  November 27, 2013 at 3:44 pm #33890
  Melanie – SUPPORT

  Member

  Post count: 11032

  Hi

  have you already regenerated your thumbnails? Cheers

  We aim to respond to all posts within 48 hours (Monday-Friday), but in most cases we usually manage to reply less than 24 hours. We work on the oldest topic first, so adding a new comment will take you to the back of the queue. We do also try our best to reply on weekends if we have time.

• Back to forum

  Posted in: Neighborhood