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  Posted in: Forum Help
• April 19, 2017 at 5:33 pm #321633
  heraremy

  Member

  Post count: 5

  Hi there,
  One of my co-workers tried to log-in admin account several times, and WP blocked me out because of “Too many failed login attempts”
  I tried to type in another user name I pre-made, but it didn’t work as well.
  Also, I tried to change my password as pressing “Lost your password” link, it directed me to “My account” page on our website, but no email has been sent even though I input my email address and “reset password” button. It seems like nothing will happen even if one of my customers tried to reset his password.

  So, I have two questions.
  I’d like to know why the WP admin doesn’t let me use any other account after blocking me out.
  Also, I don’t know why the reset password function doesn’t work.
  Thank you for your help.

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  April 19, 2017 at 6:02 pm #321645
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  The theme does not control this, this is your WordPress/Plugin settings. Please contact your hosting provider to discuss this.

  Thanks.

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  Posted in: Forum Help