New Landing › How can we help? › Atelier › Changing Product Picture Size and stop in from going dark when clicked on

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    Posted in: Atelier
  • April 15, 2017 at 1:14 pm #321149
    Sheepys
    Member
    Post count: 23

    Hi there,

    1. How do I change the product picture size?

    http://houseofharrynicole.co.uk/index.php/product/bloomsbury-gilet/

    At the moment I cannot see the whole garment unless I change my screen resolution.

    2. When I click on the image it goes dark, how can I get it to show the product?

    All my best,

    JH

    April 17, 2017 at 10:41 am #321184
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Do you have the latest versions of the Atelier theme and the Swift Framework?
    Can you provide some admin credentials in a private reply to have a look?

    -Rui

    April 17, 2017 at 1:58 pm #321205
    Sheepys
    Member
    Post count: 23
    This reply has been marked as private.
    April 18, 2017 at 5:38 pm #321433
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    You don’t have the latest theme version, can you update it?
    https://www.dropbox.com/s/gk05z47fkxkwga5/Screenshot%202017-04-18%2017.37.46.png?dl=0

    Let you me know after the update so I can look at it.
    Thanks

    -Rui

    April 19, 2017 at 12:46 pm #321556
    Sheepys
    Member
    Post count: 23

    Thanks for your reply…

    I updated and no difference.

    Thanks

    JH

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    April 19, 2017 at 12:49 pm #321558
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Thanks. will have to forward it to the development team.
    Let’s wait for the reply.

    -Rui

    April 20, 2017 at 7:19 pm #321780
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    1) You set the image size in the WooCommerce settings, under Products > Display. Once set, use the Regenerate Thumbnails plugin to change image sizes.

    2) Can’t see any cause for the issue here, have tested locally and no issue here. Can you try doing the WooCommerce data update that needs to be done, and also disabling any 3rd party plugins?

    Thanks,

    – Ed

    April 22, 2017 at 12:43 pm #321961
    Sheepys
    Member
    Post count: 23

    Sorted with picture sizing.

    With regards to the image going black when I click on it this is what i have done.

    – Update WordPress and all plugins

    – contacted server guys and said the following

    ‘Dear host,

    I’m running a WooCommerce webshop on one of your servers and WooCommerce has recommended using at least PHP 5.6. WordPress, the content management system that WooCommerce uses, has listed PHP 7 as the recommended version on n their requirements page: https://wordpress.org/about/requirements/

    Can you please let me know if my hosting supports PHP 5.6 or higher and how I can upgrade?
    ‘
    This still hasn’t resolved the issue.

    Please advise

    April 25, 2017 at 9:26 am #322180
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Please update the theme to the latest 2.4.33: http://houseofharrynicole.co.uk/wp-admin/update-core.php

    May 4, 2017 at 4:42 pm #323388
    Sheepys
    Member
    Post count: 23
    This reply has been marked as private.
    May 4, 2017 at 5:57 pm #323408
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    May 4, 2017 at 6:49 pm #323421
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi Sheepys,

    Looks like it may be a permissions issue – have you had any issue with updating in the past?

    – Ed

    May 5, 2017 at 4:04 pm #323536
    Sheepys
    Member
    Post count: 23
    This reply has been marked as private.
    May 6, 2017 at 1:13 pm #323594
    Sheepys
    Member
    Post count: 23

    Hi Ed,

    If I’m admin should that be sufficient access?

    I believe I’ve updated before without any issue.

    This issue has brought the development of this site to a halt. I hope someone can help.

    All my best,

    JH

    May 7, 2017 at 3:23 am #323613
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi JH,

    Being an admin on WordPress would not matter, as it is to do with the permissions on the files/folders in your hosting. If you can’t update through WordPress, try updating through FTP by overriding?

    – Ed

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