New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Double orders in checkout

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    Posted in: Neighborhood
  • November 19, 2013 at 3:09 pm #32049
    alexkappel
    Member
    Post count: 2

    Hi!

    I’m using a PSP module called Klarna (Swedish) and the Checkout function, and when I’m using twentythirteen theme I don’t have this issue.

    When I load the checkout page this PSP fires an empty order/holder (which is okey) because that’s how the module works. But when I activate Neighborhood it always creates two holders instead of one.

    Any developer that knows why this is?

    November 20, 2013 at 9:08 pm #32396
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi,

    can you by any chance contact the module developers about this problem?
    There is a massive amount of plugins out there on the market. Each and every one is created by a different developer who uses their own techniques and code.
    Because of this, we cannot guarantee that everyone of them will work with our theme. When an issue arises, we will certainly try to do what we can to fix it though. The best thing to do first is to report the issue to the plugin developer because they know their own code better than we do. Let us know what the plugin developer reports back and we will see what can be done!

    Thanks and all the best!

    November 21, 2013 at 12:02 pm #32573
    alexkappel
    Member
    Post count: 2

    Thx but it has to do with some AJAX/jQuery thing. Other’s have experienced this with themes like http://themeforest.net/item/forte-multipurpose-wp-theme-ecommerce-ready/3888979

    November 24, 2013 at 4:07 pm #33096
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    If you can provide a little more information, such as the link to your site and steps to replicate, but also a link some reference for the plugin I’ll see if I can take a look.

    – Ed

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    Posted in: Neighborhood
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