New Landing › How can we help? › Atelier › Swift builder loading infinite – only text editing allowed

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    Posted in: Atelier
  • April 8, 2017 at 4:21 am #320137
    tasoskouk
    Member
    Post count: 148

    hello team,

    i have a serious issue in some portfolios built with builder that now can be edited only in text mode

    note that:

    1. builder loading is infinite in these portfolios
    2. when i copy content in text mode to a new port/page, again only text mode works
    3. builder is working in other portfolios/pages
    4. all latest wp/theme/plugin versions
    5. i ve attached a text copy of code to test in your installation
    6. front end version of code attached is here http://www.solebike.eu/test-builder-bug/

    i assume some strange character is corrupting builder content when saving

    plz check
    thx, tasos

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    April 10, 2017 at 2:04 pm #320341
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi Tasos,

    Any chance you can get me admin credentials in a private reply to check it directly in your site?
    Thanks

    -Rui

    April 10, 2017 at 3:22 pm #320359
    tasoskouk
    Member
    Post count: 148
    This reply has been marked as private.
    April 12, 2017 at 10:43 am #320702
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Tasos,

    Your server is blocking the admin-ajax.php URL from running, producing a 403 error. The theme does not control this as such. You would need to report this to your hosting provider.

    I’d also recommend you update the WP core and all plugins first.

    April 12, 2017 at 12:13 pm #320728
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Just had a deeper look and this is content related, in the example you provided it was missing a closing spb_row at the end and there was a script from TripAdvisor that seems to be the culprit of that situation.

    At another look at the content, if you need to include scripts use the Raw Html asset instead the Text Block.

    -Rui

    April 15, 2017 at 1:18 pm #321150
    tasoskouk
    Member
    Post count: 148

    hello team – wish you a happy Easter!

    Rui plz check in detail – it seems that builder has issues when dealing with styles inside text elements (even simple ones)
    this code is editable only with text editor (not in builder) and has caused me losing some days till now (in a live site)

    ”
    [spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”yes” custom_css_percentage=”yes” padding_vertical=”2″ padding_horizontal=”2″ margin_vertical=”0″ custom_css=”margin-top: 0%;margin-bottom: 0%;border-top: 1px solid #bbbbbb;border-left: 1px solid #bbbbbb;border-right: 1px solid #bbbbbb;border-bottom: 1px solid #bbbbbb;padding-top: 2%;padding-left: 2%;padding-right: 2%;padding-bottom: 2%;” border_size=”1″ border_color_global=”#bbbbbb” border_styling_global=”solid” width=”1/1″ el_position=”first last”]

    [dropcap4]M[/dropcap4]EETING POINT
    You will find solebike shop next to the ACROPOLIS MUSEUM at 11 Lempesi Street.
    By Metro: Take Line 2 (Red) – Get off at ACROPOLIS Station
    Need Assistance?  CALL US, (+30) 210 9215 620

    COME FROM CRUISE/PIRAEUS PORT BY
    Express Bus X80 (30min)
    Get the bus outside the Cruise Terminal – Get off at “Acropolis” stop – We can arrange to meet you there (300m)

    OR    [sf_button colour=”black” type=”bordered” size=”standard” link=”http://www.solebike.eu/private-transfer/” target=”_blank” icon=”” dropshadow=”yes” rounded=”yes” extraclass=””]  BOOK YOUR PRIVATE TRANSFER BY TAXI  [/sf_button]
    [/spb_text_block]
    ”

    i am sorry that i cannot trust theme & builder anymore… anytime it can cause serious problems or break site
    and plz let’ s not spend time asking credentials, asking about if we have latest theme updates etc
    just check in your installation and let us know

    thx again, tasos

    April 18, 2017 at 1:25 pm #321350
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Tasos,

    Sorry for the inconvenience you are experiencing, I will assign this to Ed to see what can be done to help you out.

    Thanks.

    April 19, 2017 at 6:29 pm #321654
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @Tasos,

    What can’t you do with that specific content?
    I added it to a new page and edit it and add a class to a Strong html element.

    http://d.pr/i/xk4R/3HY376t2

    Can you screencast the change you are trying to do so I can debug it?
    Thanks

    -Rui

    April 19, 2017 at 6:50 pm #321657
    tasoskouk
    Member
    Post count: 148

    hello,

    plz check our website test pages with the same content

    http://www.solebike.eu/meeting-point-test/
    http://www.solebike.eu/meeting-point-text-test-2/

    we cannot edit these pages using builder… either loading forever or displaying empty content

    we had this builder issue in other more complex pages/portfolios (although other pages work well with builder)
    plz read my notes from the beginning of this ticket

    thx

    April 19, 2017 at 6:56 pm #321658
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Tasos,

    I see your server is returning a 403 error for the admin-ajax.js file.

    Could you link this page to your hosting support and ask them why the server is returning this status or if they have any error logs they can provide?

    Thanks,
    David.

    April 19, 2017 at 7:49 pm #321665
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    April 24, 2017 at 6:52 am #322017
    tasoskouk
    Member
    Post count: 148

    hello team,

    looks like its been resolved after tweaking htaccess / security firewall (in plesk – hosting)

    its been a pain for 10+ days

    thx, tasos

    April 24, 2017 at 6:53 am #322018
    tasoskouk
    Member
    Post count: 148

    resolved

    April 24, 2017 at 10:30 am #322032
    David Martin – Support
    Moderator
    Post count: 20834

    Glad you got it sorted. Thanks for reporting back to confirm.

    – David

    May 4, 2017 at 12:15 pm #323339
    gessmarket
    Member
    Post count: 12

    Good afternoon
    I have a problem: I do not see on my website how to create and customize a portfolio.
    This item is missing.

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