New Landing › How can we help? › Atelier › Primary product category

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    Posted in: Atelier
  • April 5, 2017 at 8:34 pm #319843
    HanneTBH
    Member
    Post count: 102

    Hi!

    I’m having some trouble with the product categories: In the breadcrumbs on the single product pages a seemingly random product category is shown in the breadcrumbs rather than the one I’ve made primary for each product. (I haven’t installed any additional plugins in order to make categories primary, just using what came with the theme.) Is there any quick fix for this problem?

    April 7, 2017 at 7:13 pm #320108
    David Martin – Support
    Moderator
    Post count: 20834

    Please add a WP login/URL for us to take a closer look.

    Thanks.

    April 7, 2017 at 7:21 pm #320111
    HanneTBH
    Member
    Post count: 102
    This reply has been marked as private.
    April 10, 2017 at 12:24 pm #320317
    David Martin – Support
    Moderator
    Post count: 20834

    Please add WP login credentials also.

    April 10, 2017 at 7:09 pm #320439
    HanneTBH
    Member
    Post count: 102
    This reply has been marked as private.
    April 10, 2017 at 11:10 pm #320453
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you update to the latest theme version?
    https://www.dropbox.com/s/k5kivgmdyvbm0s5/Screenshot%202017-04-10%2023.11.50.png?dl=0

    Thanks

    -Rui

    April 11, 2017 at 6:41 pm #320629
    HanneTBH
    Member
    Post count: 102

    Done!

    April 11, 2017 at 7:48 pm #320642
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Just checked and it seems related to the plugin that we advise to use with the theme.

    Check in their support forum for similar situation or create a new topic there so the theme author can advise what can be done.
    https://wordpress.org/support/plugin/breadcrumb-navxt

    -Rui

    April 11, 2017 at 7:55 pm #320648
    HanneTBH
    Member
    Post count: 102

    I just realized that this is not only a breadcrumb issue, it also has consequences for the “Related products” section in the product page. The “Related products” that are shown belong to the same random category that somehow is chosen to appear in the breadcrumbs – so I think the problem is that my choice of Primary Category is just overruled.

    April 13, 2017 at 11:00 am #320870
    David Martin – Support
    Moderator
    Post count: 20834

    Please install and activate the supplied child theme, please also add your FTP details here for me.

    Thanks.

    April 13, 2017 at 12:12 pm #320890
    HanneTBH
    Member
    Post count: 102
    This reply has been marked as private.
    April 13, 2017 at 12:28 pm #320894
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    The supplied child theme would not do that, it should not have any effect on the site.

    Unfortunately no we cannot do that for you, changes will need to be made within a child theme.

    Thanks,
    David

    April 13, 2017 at 12:48 pm #320898
    HanneTBH
    Member
    Post count: 102

    I will try first and see if I can fix it by using tags instead of categories, then – I’m really hesitant to change the theme again.
    But when you or your coworkers had a look at this, it seems that you may have made a change? The review area at the bottom of the product pages suddenly looks different. Earlier it was in Norwegian and it had fields to write name and a title, now it is in English and has fewer fields… Can you fix this again?

    April 14, 2017 at 10:31 am #321061
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @HanneTBH

    Can you explain further this text?

    “Earlier it was in Norwegian and it had fields to write name and a title, now it is in English and has fewer fields… Can you fix this again?”

    maybe some screenshots and where it happens. Thanks

    -Rui

    April 14, 2017 at 11:56 am #321072
    HanneTBH
    Member
    Post count: 102

    Well, it used to say “Anmeldelser” instead of “Reviews” (see attached screen shot), “Skriv en anmeldelse” instead of “Add a review” and so on. And on the right hand side, where there now only is one field where you can write (the “your review”-field), it had fields to input name, review and title of the reveiw.

    Also, I have discovered that on some of the product pages (not all!), instead of only having it say “Beskrivelse” on the product page next to the additional information field, it says both “Beskrivelse” and “Tilleggsinformasjon”, meaning “description” and “additional information”. I’ve added a screen shot. This looks weird, and I would like to remove one of them. (Ideally I would like them all to say “Tilleggsinformasjon” only, instead of “Beskrivelse”, if that is possible.)

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