New Landing › How can we help? › Atelier › Issues with upgrading site to latest version WP

Viewing 15 posts - 1 through 15 (of 22 total)
1 2
  • Back to forum
    Posted in: Atelier
  • March 22, 2017 at 7:27 am #318012
    mtanveer
    Member
    Post count: 20

    Hi
    We are trying to upgrade our Atelier site to latest version of wordpress. We’ve created a copy of the site here: https://www.eaden.com.au/new/ and ran the upgrade on this copy of the site, however there are parts of the site missing (sections of home page, all of the images on the media page, product images not displaying within each category ie shop/nighties.) We have had same issue when trying to upgrade previous versions of wordpress and have not addressed the issue at the time. But now want to upgrade to latest WP. Appreciate some support to fix these issues. Thanks.

    March 22, 2017 at 2:17 pm #318078
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    The versions you are using in this site are very old.Update the theme directly in appearance-> themes
    https://www.dropbox.com/s/mc7tn8dq4k6e52j/Screenshot%202017-03-22%2013.14.29.png?dl=0

    Grab here the latest SwiftFramework version, delete the current one and upload this one.
    https://www.dropbox.com/s/rf7lce8dwdp5gby/swift-framework%202.zip?dl=0

    -Rui

    March 30, 2017 at 12:07 am #319051
    mtanveer
    Member
    Post count: 20

    Hi
    I made the updates per your recommendations and site still has display issues. Main issues are cart not displaying/working and super search is not working. Appreciate if you can assist further. Thank you.

    March 31, 2017 at 11:15 am #319212
    David Martin – Support
    Moderator
    Post count: 20834

    Please clear your browser cache.

    Both are working for me as expected.

    Thanks.

    April 1, 2017 at 12:44 am #319310
    mtanveer
    Member
    Post count: 20

    Hi
    I cleared cache but still seeing same issues. Are you viewing http://www.eaden.com.au or http://www.eaden.com.au/new ?

    Shopping cart still appears empty – see attached screen grab. I’m using Chrome.
    And super search (called personal shopper) on shop category page isnt working. The form appears fine but it is not generating any search results when submitted.

    Thanks

    April 3, 2017 at 2:22 pm #319436
    David Martin – Support
    Moderator
    Post count: 20834

    None of the mentioned issues are present on the URL: https://www.eaden.com.au/new/

    Thanks.

    April 19, 2017 at 10:51 am #321530
    mtanveer
    Member
    Post count: 20

    Hi David
    Jodie here – I’m a digital marketer. Mohammad (Tanveer) is my developer. We are both seeing these issues. So I am not sure why you are not seeing them. Just because you arent, doesnt mean they arent there. Trust me, we would rather not have the issues and I would rather have a client who is happy that her site upgraded successfully. I would appreciate some actual trouble shooting from you given I have paid for support. I can send screen shots or any other information you need but we have issues we need assistance with please.

    Jodie

    April 19, 2017 at 12:15 pm #321550
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Jodie,

    I do now see the cart issue here: https://www.eaden.com.au/new/cart

    Please add the WP login details for https://www.eaden.com.au/new/

    April 20, 2017 at 6:40 am #321678
    mtanveer
    Member
    Post count: 20

    Hi David
    There are 2 main issues 1) is the cart as you can see and 2) the super search isnt working/displaying any results. The super search is located on any of the shop pages (its called personal shopper) per screen shot attached.
    To access wp/admin
    https://www.eaden.com.au/new/wp-admin/
    user: admin
    PW: 1qaz-pl,

    April 20, 2017 at 10:05 am #321683
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    1) Please update the theme version: https://www.eaden.com.au/new/wp-admin/update-core.php

    This is very behind and due to the vast WooCommerce 3+ changes, this is required.

    2) Please run all your plugin updates, including the Swift Framework.

    3) What search parameters are you using? I see the search fails when trying to use product attributes only. If you could action 1 & 2 and then re-test please.

    April 23, 2017 at 1:31 am #321981
    mtanveer
    Member
    Post count: 20

    Hi David
    My developer has actioned 1) and 2) however the issues are still present. We have both checked and still nothing appears on the cart page.

    Re the super search – I have tried selecting a size only or a size and colour. Nothing returns. See live site for how this normally works http://www.eaden.com.au

    Jodie

    April 25, 2017 at 11:26 am #322219
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you increase the WordPress memory limit?

    Please can you disable all plugins leaving only Swift Framework and WooCommerce active.

    April 26, 2017 at 1:55 am #322345
    mtanveer
    Member
    Post count: 20

    Hi
    Sure we will try this and come back to you.

    April 26, 2017 at 11:27 am #322386
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    ok. Let us know the result.

    -Rui

    May 2, 2017 at 10:43 am #322985
    mtanveer
    Member
    Post count: 20

    Hi
    The memory limit is 1GB. All plug ins except those advised were disabled but same issues still occuring.

    Attachments:
    You must be logged in to view attached files.
  • Back to forum
    Posted in: Atelier
Viewing 15 posts - 1 through 15 (of 22 total)
1 2

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register