New Landing › How can we help? › Themeforest Theme Support › Uplift › Swift Framework won't let me type

Viewing 13 posts - 1 through 13 (of 13 total)
  • Back to forum
    Posted in: Uplift
  • March 20, 2017 at 3:36 pm #317755
    tamateminc
    Member
    Post count: 6

    I recently downloaded the Uplift Theme as part of the redesign of a website. It was working perfectly fine for the first 2 weeks, but over the past week I’m not able to type in the window. I can write a title but no body text, the cursor doesn’t change. I tried deactivating all the plugins, reinstalling the theme and the only way it would work is by deactivating the Swift Framework plug in.

    I need the plug in to build the new website, and even when I try to add elements, it adds but the loading circle keeps turning. I’ve attached two screenshots.

    Attachments:
    You must be logged in to view attached files.
    March 20, 2017 at 4:16 pm #317764
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Tried to login with the provided credentials but they didn’t worked.
    Can you check it?

    Thanks

    -Rui

    March 27, 2017 at 10:05 am #318530
    tamateminc
    Member
    Post count: 6

    Hello,

    Last week someone from your team contacted me that they were trying to login using the credentials provided to try fix the problem I am having with the Swift plugin. I have sent two emails to follow up with no reply or any kind of support. The problem we are facing is not from our end but from the plugin and theme. We need a solution ASAP, we are on a strict deadline and all the progress on the website has been on hold because of this issue.

    If fixing the problem needs more time then I would appreciate it if someone from the Swift team would contact me or reply to my emails to let me know.

    March 28, 2017 at 12:02 pm #318775
    David Martin – Support
    Moderator
    Post count: 20834

    Please keep support in the forums so we can all assist.

    I will check with the team now for a status on this.

    March 28, 2017 at 12:40 pm #318792
    David Martin – Support
    Moderator
    Post count: 20834
    This reply has been marked as private.
    March 28, 2017 at 1:46 pm #318816
    tamateminc
    Member
    Post count: 6

    The email we are using is [email protected]

    March 28, 2017 at 2:00 pm #318823
    David Martin – Support
    Moderator
    Post count: 20834

    Who have you emailed? What is their address?

    March 28, 2017 at 2:05 pm #318825
    tamateminc
    Member
    Post count: 6

    David, finding the email is not the issue. I need a solution for the problem I am having with the Swift plugin. It has already been two weeks and I haven’t received a fix for the problem. If the problem is not fixed ASAP I will ask for a refund on the theme and purchase another theme that works.

    Thanks

    March 28, 2017 at 3:04 pm #318831
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @tamateminc

    I replied before saying the admin credentials didn’t work, can you provide us new credentials to get into your admin and check the issue.

    You can send it in a private reply.
    Thanks

    -Rui

    March 28, 2017 at 3:28 pm #318839
    tamateminc
    Member
    Post count: 6
    This reply has been marked as private.
    March 28, 2017 at 3:42 pm #318842
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Thanks.

    The issue is identified, the 3rd party plugin Font Organizer is causing issues in the WordPress Editor and our page builder also needs the WordPress editor to work correctly.

    At the moment the plugin is disabled, so you can see the WordPress editor and our page builder works fine.

    My suggestion is that you should contact the plugin author in here https://wordpress.org/support/plugin/font-organizer

    -Rui

    March 28, 2017 at 3:53 pm #318844
    tamateminc
    Member
    Post count: 6

    thank you so much Rui. I appreciate your help. Even though I remember disabling this plugin while the Swift plugin was working, but the important thing it is working. 🙂

    March 28, 2017 at 3:56 pm #318845
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    no problem. Glad I could help.

    p.s- Regarding the support emails, you probably replied the support notification when I replied here in the forum.
    We always communicate with the customer through the support forum

    -Rui

  • Back to forum
    Posted in: Uplift
Viewing 13 posts - 1 through 13 (of 13 total)

You must be logged in to reply to this topic.