ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Nota
• March 13, 2017 at 12:58 pm #316983
  katiiar

  Member

  Post count: 85

  hi,

  I have two problem

  On mobile, the cart is blocked and can not continue the purchases.

  2 – On mac computers, the swift slider cuts the photo while on all the other support we see the whole problem is only with the mac computers, how to fix this?

  March 13, 2017 at 1:40 pm #316988
  David Martin – Support

  Moderator

  Post count: 20834

  1) I cannot see this. Initially I cannot emulate this.

  What device/orientation are you on? Do you mind adding a screenshot?

  2) What do you mean cuts the photo, please also add a screenshot.

  Thanks.

  March 13, 2017 at 5:27 pm #317051
  katiiar

  Member

  Post count: 85

  You can see on these images, sir some computer we see well the whole image, and on some other computer the image is cut up

  Each computer does not see the same image and it is a problem

  Attachments:

  You must be logged in to view attached files.
  March 13, 2017 at 5:31 pm #317056
  katiiar

  Member

  Post count: 85

  The second picture Does not manage to send

  March 13, 2017 at 5:38 pm #317058
  David Martin – Support

  Moderator

  Post count: 20834

  Please add this to Theme Options => Custom CSS:

  .swiper-slide[data-bg-align="center"][data-bg-horiz-align="center"] {
      background-position: top center !important;
  }

  March 13, 2017 at 5:50 pm #317062
  katiiar

  Member

  Post count: 85

  Now it’s down that’s cutting

  But on other pc i see the picture normally

  Attachments:

  You must be logged in to view attached files.
  March 13, 2017 at 5:52 pm #317064
  katiiar

  Member

  Post count: 85

  On other pc its like that

  Attachments:

  You must be logged in to view attached files.
  March 13, 2017 at 6:00 pm #317067
  David Martin – Support

  Moderator

  Post count: 20834

  So only the 13inch Mac retina sizes need to adjustment, normal screen sizes are fine?

  March 13, 2017 at 6:04 pm #317071
  katiiar

  Member

  Post count: 85

  Yes but not only, another friend who does not have macbook see the picture cut. I think about the small pc screen the picture is cut.

  March 13, 2017 at 7:01 pm #317090
  David Martin – Support

  Moderator

  Post count: 20834

  The best way to handle this for small screens would be:

  @media only screen and (max-width: 767px) {
  .swiper-slide[data-bg-align="center"][data-bg-horiz-align="center"] {
      background-position: top center !important;
  }
  }

  March 13, 2017 at 7:11 pm #317094
  katiiar

  Member

  Post count: 85

  It’s always the same

  Attachments:

  You must be logged in to view attached files.
  March 13, 2017 at 7:17 pm #317098
  David Martin – Support

  Moderator

  Post count: 20834

  Your screenshot looks right though, the heads are not cropped off?

  March 13, 2017 at 7:22 pm #317105
  katiiar

  Member

  Post count: 85

  Yes but the image is not full rendering is not the same according to the screen

  Attachments:

  You must be logged in to view attached files.
  March 13, 2017 at 7:34 pm #317110
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  The image is relative the width/height. Where you have a limited height, the image cannot display the entire image correctly, if it did it would lose perspective and become distorted.

  March 13, 2017 at 8:51 pm #317122
  katiiar

  Member

  Post count: 85

  You can not fix it so that it stays full for each computer format ?
  On my ipad 13 “rendering is perfect but on computers 13” it’s all cut

• Back to forum

  Posted in: Nota