New Landing › How can we help? › Atelier › SyntaxError: JSON Parse error: Unrecognized token '

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    Posted in: Atelier
  • February 27, 2017 at 5:40 am #315172
    dej888
    Member
    Post count: 181

    Hello,

    When placing an order on my site, customers are getting a SyntaxError: JSON Parse error: Unrecognized token ‘<‘ error on the checkout page.

    The order is being processing and coming into the admin email as a confirmed order, however, my customers are telling us that there are errors and they are unsure if the order went thru or not! – it is not going to the thank you page once you make payment.

    This is new error that just has happened with the recent updates.

    Thank you for your support.

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    February 27, 2017 at 1:29 pm #315238
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    The error seems to be all over the site.

    https://www.dropbox.com/s/egvoba711neezyx/Screenshot%202017-02-27%2012.28.46.png?dl=0

    can you provide admin credentials to have a look at your settings?
    Thanks

    -Rui

    February 27, 2017 at 1:32 pm #315239
    dej888
    Member
    Post count: 181
    This reply has been marked as private.
    February 27, 2017 at 9:21 pm #315366
    dej888
    Member
    Post count: 181

    Hi Rui: Any progress with this?

    February 28, 2017 at 2:02 pm #315454
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I purged the WP Rocket and that js error went away.
    Can you try to place an order again?

    -Rui

    February 28, 2017 at 2:40 pm #315462
    dej888
    Member
    Post count: 181
    This reply has been marked as private.
    February 28, 2017 at 3:13 pm #315465
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    The purge clears the cached content that could had some error somehow, not sure exactly how it works since that plugin is a 3rd party plugin.

    -Rui

    March 7, 2017 at 5:42 am #316134
    dej888
    Member
    Post count: 181
    This reply has been marked as private.
    March 7, 2017 at 10:59 am #316161
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    You need to test it activating the Twenty Sixteen theme to see if the same happens.
    This doesn’t seem to be from the theme since we don’t have any similar situation.

    p.s-you also took a week to reply

    -Rui

    March 7, 2017 at 4:17 pm #316228
    dej888
    Member
    Post count: 181
    This reply has been marked as private.
    March 8, 2017 at 6:05 pm #316426
    David Martin – Support
    Moderator
    Post count: 20834

    This issue is not present on my local dev version.

    1) Please update all plugins: https://helloclean.ca/wp-admin/update-core.php

    2) Please can you disable all plugins leaving only Swift Framework and WooCommerce active.

    3) Please disable the child theme.

    Once those are complete please re-test and update here so we can also check with you.

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