New Landing › How can we help? › Themeforest Theme Support › Dante › Feed Fatal Error

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posted in: Dante
  • February 10, 2017 at 10:37 pm #313419
    macolen
    Member
    Post count: 17

    Hello, Guys.

    I’ve been trying, for a while now, to make my feed shows full text. The configuration inside Tools > Reading is set to Full Content. A couple of weeks ago I’ve tried to fix that installing a child theme and putting a function code, following the tip sent from your tech support to another user on this forum.

    Well, it didn’t worked and I’ve uninstalled the child theme some time later.
    But now, my feed is totally broken. Look at this link:

    https://validator.w3.org/feed/check.cgi?url=http%3A%2F%2Fwww.alucine.net%2Ffeed%2F

    The page says that is a callback to a function ???
    What to do now? I want to send full content to my readers through Mail Chimp, but the feed doesn’t get the full content, only the excerpt that I write on the Meta menu of each post.

    Thanks.

    February 13, 2017 at 6:35 pm #313602
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It seems that could be missing some files. Can you update the theme files again?

    -Rui

    February 13, 2017 at 6:37 pm #313603
    macolen
    Member
    Post count: 17

    Ok, Rui.

    By updating, you mean uninstall and install it again?

    February 13, 2017 at 8:06 pm #313622
    macolen
    Member
    Post count: 17

    I’ve just uninstalled theme files and installed it all again. Main theme and child theme.

    The error persists. Nothing changes. Still getting a FATAL ERROR inside my feed. :/

    http://www.alucine.net/feed/

    I don’t know if it could be related with that error, but I’ve noticed that some theme resources are not working. Like: mega menu and sticky sidebars. In fact, they never worked at all.

    February 13, 2017 at 8:42 pm #313635
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Tried to login with the provided credentials, but isn’t working.
    Can you check those credentials?

    -Rui

    February 13, 2017 at 9:11 pm #313643
    macolen
    Member
    Post count: 17
    This reply has been marked as private.
    February 14, 2017 at 8:24 pm #313806
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    it doesn’t work for me.

    -Rui

    February 14, 2017 at 8:40 pm #313809
    macolen
    Member
    Post count: 17
    This reply has been marked as private.
    February 16, 2017 at 11:35 am #314016
    David Martin – Support
    Moderator
    Post count: 20834

    Thanks, yes I see the error. If you can add your FTP details, I see if I can resolve that for you asap today.

    February 16, 2017 at 2:57 pm #314046
    macolen
    Member
    Post count: 17
    This reply has been marked as private.
    February 20, 2017 at 1:21 pm #314350
    macolen
    Member
    Post count: 17

    Hello Guys.

    Any news about the fix?

    Thanks!

    February 20, 2017 at 1:24 pm #314351
    David Martin – Support
    Moderator
    Post count: 20834

    Can you please re-test now? You may need to clear your browser cache on the feed.

    Thanks.

    February 20, 2017 at 1:56 pm #314359
    macolen
    Member
    Post count: 17

    It’s perfect. Thanks David!

    February 20, 2017 at 2:04 pm #314369
    David Martin – Support
    Moderator
    Post count: 20834

    Glad to help you out.

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    Posted in: Dante
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