New Landing › How can we help? › Themeforest Theme Support › Neighborhood › YITH wishlist & IE 9 issues

Viewing 13 posts - 1 through 13 (of 13 total)
  • Back to forum
    Posted in: Neighborhood
  • November 13, 2013 at 3:17 pm #31175
    jacobfu
    Member
    Post count: 11

    i just bought the theme yesterday, it just really fantastic job except some issues bother me:
    1. When i installed and actived the plugin(YITH wishlist),it showed up the warning page:

    Warning: session_start(): open_basedir restriction in effect. File(/tmp) is not within the allowed path(s): (/data/home:/usr/home:/data/home/tmp:/usr/home/tmp:/var/www/disablesite) in /data/home/bmu027090/htdocs/wp-content/plugins/yith-woocommerce-wishlist/class.yith-wcwl.php on line 54 Fatal error: session_start(): Failed to initialize storage module: files (path: ) in /data/home/bmu027090/htdocs/wp-content/plugins/yith-woocommerce-wishlist/class.yith-wcwl.php on line 54

    2.it seems that the theme dosn’t compatible with IE9. when i enter the website,it just stuck on the homepage. my website is http://bmu027090.chinaw3.com/

    it would be so nice if you can help me out of it, thanks in advance!

    November 18, 2013 at 6:56 am #31753
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    Tried to check your site but got an error page? Please confirm the URL.

    – Ed

    November 18, 2013 at 8:51 am #31802
    jacobfu
    Member
    Post count: 11

    Er,sorry i didn’t explain clear.That page is not an error page,it’s temp URL note page,just click the continue visit button which in chinese is 继续访问.i also upload an attachment,then you can follow it to visit.please try again,thanks Ed.

    November 19, 2013 at 5:06 pm #32124
    Melanie – SUPPORT
    Member
    Post count: 11032

    The site doesn’t load :/

    November 20, 2013 at 5:49 am #32227
    jacobfu
    Member
    Post count: 11

    That’s too bad, have no idea what’s going on.My formal URL still waiting for goverment’s approval,seems impossible to login my website now.
    I took a screencast for ie issue as follow,hope it will help.

    http://screencast-o-matic.com/watch/cIXYhoV9kO

    As the screencast shows,when using ie browser,it response slow and the page layout seems changed.
    The problem only happens in the homepage,other pages would be better.

    About the wishlist problem,now i canceled the function,thought it could be server’s problem.
    Thank you for your patience.

    November 21, 2013 at 9:36 am #32514
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hm I cannot view the screencast – I will forward this to another support staff 🙁

    November 22, 2013 at 2:28 am #32709
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    1. Contact your host, they will help you with that.. Some settings on the server, they will enable to get rid of it.
    2. Did in the bottom of the browser in the status bar what it says while stuck it says something like downloading some stuff or something else?
    3. The link you create screencast needs Java to be there to view the cast, try to use Screenr.com so it is easy to see, whats on your side.

    Thanks,
    laranz.

    November 22, 2013 at 1:19 pm #32792
    jacobfu
    Member
    Post count: 11

    Hi,Laranz
    1.i’m trying to contact my host,but get no reply.

    2.there’s no any info display in the status bar.

    3.i took a screencast in Screenr.com,links are http://www.screenr.com/O53H hope you guys can view.

    Thanks!

    November 24, 2013 at 9:18 pm #33145
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi Jaco,

    Did our demo works well on your IE9? Did you try regenerating the thumbnails using this plugin? http://wordpress.org/plugins/regenerate-thumbnails/ and try to re-install the theme, download the latest version and install it by replacing all the files, and deactivate all plugins.

    Let me know, what you got.

    Thanks,
    laranz.

    November 25, 2013 at 4:41 pm #33336
    jacobfu
    Member
    Post count: 11

    your demo works fine,i regenerated thumbnails serval times.i cleared all the files and re-installed the theme 3 times.my version is the latest all along. i deactivated all plugins and actived them one by one,to check if there’s any plugins’problem,but the problem still there. i almost tried every way,don’t know what to do now.

    November 26, 2013 at 12:49 am #33418
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi Jacob,

    Okay, I ask the developer to check this.

    Thanks,
    laranz.

    November 26, 2013 at 8:44 am #33460
    jacobfu
    Member
    Post count: 11

    my site should be visit now, new URL is http://www.mifengww.com/

    November 26, 2013 at 8:59 pm #33677
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Images working fine on IE9 here, are you still having issues? Please can you re-confirm?

    – Ed

  • Back to forum
    Posted in: Neighborhood
Viewing 13 posts - 1 through 13 (of 13 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register