New Landing How can we help? Themeforest Theme Support Neighborhood hover timeout on dropdown/main navigation menu is nonexistant

Viewing 7 posts - 1 through 7 (of 7 total)
  • #31105
    originvape
    Member
    Post count: 26

    I have gone to lengths to attempt to figure out an issue. When I try to hover in the main nav menu from the top button to subcategories, the “out” function is called immediately and the menu closes. This occurs in both the main menu as well as the shopping cart. Literally, there is no time to mouse over to the submenu/subcategory. I have tried this function on the newest versions of safari, firefox, opera, chrome and IE just to ensure that this error appears everywhere. The main issue appears during the initial movement from the top button to the first subcategory. Once the user is allowed to go into any subcategory, the issue disappears.

    I have noticed that hoverintent r7 is included with the theme. After some research, I changed the timeout value from 0 to 1000 in jquery.hoverIntent.min.js – found in the JS folder in the theme – and that worked, but only on chrome and only in the main nav menu, not the woocommerce section/shopping cart drop down menu.

    From what I understand about hoverintent, the handlerOut function is glitching and rendering the whole menu inoperable. Is there any CSS that would stay both the shopping cart/wishlist as well as the main nav menu while the user browses the subcategories?

    #31557
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi!

    This does not happen on our installations, so if you need help with a specific problem on your website, I would always need to see your site live please.
    Could you tell me your website URL please? You can do so by typing it into a reply.
    If you want to send a private reply that only you and the admins can see it, please scroll down and enable the checkbox to do so.

    Also, we might need to check the backend of your website, so to speed things up, could you let me know your login details please?

    Thanks and cheers!

    #31620
    originvape
    Member
    Post count: 26
    This reply has been marked as private.
    #31621
    originvape
    Member
    Post count: 26

    For an unknown reason, the site is now responsive. After weeks of glitching, it seems to work now. I will update this thread if we have an issue with it again.

    #31932
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Glad you managed to sort it – did you update the theme to a new version in that time?

    – Ed

    #32366
    originvape
    Member
    Post count: 26

    I had updated it prior to the issue, i changed the padding on the nav menu!

    #32593
    Melanie – SUPPORT
    Member
    Post count: 11032

    Great! 🙂

Viewing 7 posts - 1 through 7 (of 7 total)

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