ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Uplift
• January 19, 2017 at 10:58 pm #310878
  instynctsolutionsweb

  Member

  Post count: 40

  Hello guys,

  I just launched my client’s site and noticed that the pattern I added doesn’t appear in SAFARI. I tested it on 2 macbook air 13″.

  Here is what it looks like in SAFARI: https://gyazo.com/c354dd3fbdf863a4412474791a4d838f (No pattern appears over the red background)

  Here is what it should look like and looks like in CHROME/FIREFOX: https://gyazo.com/e9c2802162d08732bc831eb961b7ecbb (Pattern appears over the red background)

  **Please don’t make any changes to the site without my authorization since it’s live right now**

  Thanks !
  Yan

  January 20, 2017 at 10:33 am #310899
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  I’m seeing it fine in Safari in a MBP 13.
  https://www.dropbox.com/s/x4sq23q1szlxcv4/Screenshot%202017-01-20%2009.33.19.png?dl=0

  What is your Safari Browser version? try to clear the cache in Safari

  -Rui

  January 20, 2017 at 5:08 pm #310999
  instynctsolutionsweb

  Member

  Post count: 40

  This reply has been marked as private.
  January 20, 2017 at 5:50 pm #311012
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Not sure how I can I replicate that. can you the Safari and OS version in the Mackbook Air?
  Will check if someone in the team has a Mackbook Air.

  -Rui

  January 20, 2017 at 8:26 pm #311042
  instynctsolutionsweb

  Member

  Post count: 40

  This reply has been marked as private.
  January 23, 2017 at 6:01 pm #311178
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Thanks, we will try to replicate it and we will let you know.

  -Rui

  January 26, 2017 at 5:26 pm #311528
  instynctsolutionsweb

  Member

  Post count: 40

  This reply has been marked as private.
  January 27, 2017 at 6:37 pm #311687
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  none of my colleagues has a Macbook Air. We have browserstack tools but we can only emulate Operating systems and browser versions and not specific hardware.

  The only way I can see it is if you provide remote access to one of those Macbook Air using Team Viewer or another remote session software.

  Let me know your thoughts.

  -Rui

  February 7, 2017 at 4:59 pm #312907
  instynctsolutionsweb

  Member

  Post count: 40

  This reply has been marked as private.
  February 8, 2017 at 12:00 pm #312987
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Any change you leave of those machines turned on with a team viewer installed so we can access it remotely? We would need the team viewer connection details

  -Rui

  February 8, 2017 at 8:39 pm #313079
  instynctsolutionsweb

  Member

  Post count: 40

  This reply has been marked as private.
  February 10, 2017 at 7:19 pm #313389
  David Martin – Support

  Moderator

  Post count: 20834

  Hi Yan,

  Equally I cannot replicate, not sure I know of any emulators for this.

  Guessing we will need to remote in.

  Thanks.

  February 10, 2017 at 9:06 pm #313409
  instynctsolutionsweb

  Member

  Post count: 40

  This reply has been marked as private.
  February 14, 2017 at 1:38 pm #313717
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  We can try to remote in using either this extension or TeamViewer?

  Any preference?

  February 15, 2017 at 6:56 pm #313946
  instynctsolutionsweb

  Member

  Post count: 40

  This reply has been marked as private.
• Back to forum

  Posted in: Uplift