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  Posted in: Atelier
• January 17, 2017 at 3:25 am #310369
  wayne_min

  Member

  Post count: 36

  Hi, when I view on mobile in portrait then turn to landscape the slider doesn’t fit the screen ( attached with the image), I need to refresh the screen every time to get the fullwidth slider.

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  January 17, 2017 at 11:06 am #310379
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Is this revolution slider?
  can you provide admin credentials to have a look at the slider settings?

  Thanks

  -Rui

  January 17, 2017 at 1:37 pm #310432
  wayne_min

  Member

  Post count: 36

  This reply has been marked as private.
  January 18, 2017 at 1:58 pm #310598
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Thanks. Made a couple tests and the slider rotate fine when used alone has the rev slider shortcode.

  [rev_slider alias="slider1"]

  Something about the row maybe causing this, will have to forward it to the development team.

  -Rui

  January 19, 2017 at 2:24 am #310709
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi there,

  Please can you try this version of the Swift Framework plugin – http://swiftideas.d.pr/lYVj/515yH6IC

  You’ll need to remove the current one beforehand.

  – Ed

  January 31, 2017 at 5:56 am #311963
  wayne_min

  Member

  Post count: 36

  Hi Ed,

  I have updated the with the new Swift Framework plugin but it doesn’t solve the issue.
  any other solutions?

  Thanks

  January 31, 2017 at 5:05 pm #312075
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  This reply has been marked as private.
  February 1, 2017 at 2:13 pm #312180
  wayne_min

  Member

  Post count: 36

  Hi Ed,

  I had sent in troubleshooting request to my host, and they have replied that based on their findings, they have identified that this is an application-related issue. They will try to troubleshoot but not able to offer a guaranteed resolution of such application issues.

  Should I change to use another slider instead? I have smart slider plugin maybe I can substitute it for now ( I hope it doesn’t conflict with your theme)

  Or I will still need to reinstall the Swift Framework again to avoid error in future?

  Anyway, I’m very grateful and appreciate all your help so far.

  February 3, 2017 at 12:30 am #312453
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  You shouldn’t need to change, and once they resolve it then you can update Swift Framework as you need.

  Thanks,

  – Ed

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  Posted in: Atelier