New Landing › How can we help? › Atelier › Sometimes prices without vat

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    Posted in: Atelier
  • January 3, 2017 at 10:21 am #308607
    chlembi
    Member
    Post count: 6

    Hello,

    Sometimes all prices are displayed without vat (not in the cart, only on the products page).
    It’s seems to be random. I cant say when it happens, it happens without any changes in the backend.

    Sorry about my english, i hope you can help me.

    Kind regards from Germany
    Christian Lembke

    January 3, 2017 at 10:31 am #308614
    David Martin – Support
    Moderator
    Post count: 20834

    In WooCommerce settings, have you set the price to display with out without tax? Please take a read of their instructions: https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/

    January 3, 2017 at 10:51 am #308616
    chlembi
    Member
    Post count: 6

    Thank you for the very fast response!

    Display with tax. But I think (and hope) that I have the soloution.
    I use the Plugin “Cachify”.
    The Setting was “Calculate Tax base on Customer shipping adress”.

    I think the problem happens, when the cache was generated from a visitor outside from Germany.
    Is this possible? Now I changed the setting to “Store base address”.

    January 3, 2017 at 10:53 am #308618
    David Martin – Support
    Moderator
    Post count: 20834

    oh I see, yes that could cause it. If in doubt disable the plugins, clear your cache and re-test.

    January 3, 2017 at 10:55 am #308619
    chlembi
    Member
    Post count: 6

    Thank You!

    January 3, 2017 at 10:57 am #308621
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem.

    -Rui

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