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  Posted in: Atelier
• December 19, 2016 at 1:08 pm #307139
  3969120a

  Member

  Post count: 159

  22 hours ago I posted “Live Site Completely Broken (urgent)”.

  Since then I see responses for not so critical layout issues:

  “Semi transparent header”
  “Display Issues”
  “Wishlist”

  and more.

  When a live site breaks and we submit a post with (Urgent) in the subject line, why do these other topics of lesser urgency receive a response and We Are Still Waiting?

  If you are looking into our serious issue (we submitted full admin access) then would you please, at the very least, let us know?

  Or, if we are not following some guideline, please tell us what we need to do.

  Thank you,
  David

  p.s. – we have recommended Atelier to many colleagues and for this lack of response, we just don’t get it…

  December 19, 2016 at 1:32 pm #307145
  David Martin – Support

  Moderator

  Post count: 20834

  We do not work Sundays. We work Monday – Friday UK GMT time.

  We have updated your ticket.

  – David.

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  Posted in: Atelier