New Landing › How can we help? › Atelier › ASAP ! Getting really tired ! Once again after update layout is broken !

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    Posted in: Atelier
  • December 19, 2016 at 7:36 am #307104
    thanosv
    Member
    Post count: 43

    This is getting really old. For the Past 3 days website is completely broken again after the update. The Video embeds and the images , and promo bars are all messed up.

    We are talking about live websites here that promote our company. This is not serious. We are losing customers.

    December 19, 2016 at 7:37 am #307105
    thanosv
    Member
    Post count: 43
    This reply has been marked as private.
    December 19, 2016 at 10:36 am #307112
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    You have set the images to full width within the page builder. For example, your images that are breaking out of the containers I see you have set to fullwdith – please remove that. Please see my screenshot.

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    December 19, 2016 at 9:16 pm #307283
    thanosv
    Member
    Post count: 43

    Hello,

    This is not a proper answer, and why it was affected in the first place after the update? It was good before that. In each update i have the same.

    What pictures you are referring too? Header pictures? Gallery pictures?

    Also i cannot find that button in your screenshot. I have the image size which says doesn’t affect the front end only the quality.

    December 19, 2016 at 9:23 pm #307284
    thanosv
    Member
    Post count: 43

    I paid twice to get support for issues that shouldn’t have been there in the first place.

    December 19, 2016 at 9:27 pm #307285
    thanosv
    Member
    Post count: 43

    This is not an option on the images. This is the option on the images (1st picture).

    The option you mentioned is visible on the promo bar and other stuff which they state that it is only for pages without sidebars? I don;t understand why this is messing with my layout.

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    December 19, 2016 at 9:34 pm #307288
    thanosv
    Member
    Post count: 43

    Please come up with a solution. This is not serious? Do i have to go over each page on my website and manipulate the page builder, unticking the full width button ? Why this happened after the update?

    December 20, 2016 at 10:37 am #307359
    David Martin – Support
    Moderator
    Post count: 20834

    PLEASE NOTE: Adding an extra reply to your topic, as per our support policy, will take it back in the queue and take us longer to reply to you. Please refrain for doing this. If you need to add extra info, then please edit your last reply.

    I refered to the Page Builder images within your page content: LINK REMOVED as per requested.

    You cannot force the assets to be fullwidth within a contained page, else they will overlay other column elements.

    December 20, 2016 at 12:14 pm #307378
    thanosv
    Member
    Post count: 43
    This reply has been marked as private.
    December 20, 2016 at 12:20 pm #307381
    David Martin – Support
    Moderator
    Post count: 20834

    Done.

    December 21, 2016 at 10:09 pm #307691
    thanosv
    Member
    Post count: 43

    Thank you ! The issue has been resolved, the promo bar and the some galleries had enabled the full width option.

    Can you please answer me why it was working fine before the update? The update forces those elements to go full width? A change into the page builder code?

    Thanks

    December 21, 2016 at 10:21 pm #307693
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    looking at the page revisions we can see that the images were already with the full-width value from the moment they were created.

    https://www.dropbox.com/s/iftieupvg7p0098/Screenshot%202016-12-21%2021.15.12.png?dl=0

    Since the framework update introduced some new structural concepts like the Full-Width contained/stretched those situations need to be adjusted like they where now by disabling the Full-width of the image.

    -Rui

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