New Landing › How can we help? › Atelier › Woocommerce 'Internal server error' with placing order

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    Posted in: Atelier
  • December 12, 2016 at 2:10 pm #306225
    WineDesignNL
    Member
    Post count: 204

    Hi there,

    I want to use a plugin to create invoices for customers and my accountant. But every plugin I use, gives a ‘Internal Server Error’ on checkout.

    When I disable these plugins (I’ve tryed several) the order proces works again. So it seems to me, the theme gives issues with this specific request for generating a invoice.

    Do you know a solution for this? Because creating invoices should be a basic functionality for a (web)shop?

    Cheers,

    Wouter

    December 12, 2016 at 2:46 pm #306234
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Wouter,

    An internal server error is related to your actual server the site resides on.

    Please open your wp-config.php file and add this: define('WP_MEMORY_LIMIT', '256M');. Then re-test, if that does not work you would need to contact your hosting provider.

    December 12, 2016 at 4:38 pm #306257
    WineDesignNL
    Member
    Post count: 204

    Hi David,

    My hosting provider added this for me, but the issue remains. Due to the different plugins with the same order, it seems to me it is a template error.

    Hope you can check it out? The only problem is, I can’t leave the plugin running, cause the site is already operating. I’m using this plugin for now… https://wordpress.org/plugins/woocommerce-pdf-invoices/

    Could you see if this issue doens’t appear on your server?

    Thanks!

    December 14, 2016 at 11:08 am #306566
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    An internal server error means your server setting would need to be adjusted by the host.

    What are you WP login details?

    December 14, 2016 at 11:53 am #306574
    WineDesignNL
    Member
    Post count: 204
    This reply has been marked as private.
    December 14, 2016 at 10:35 pm #306646
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you get us the error logs to see the specific error to help determine where the problem it’s happening?

    -Rui

    December 15, 2016 at 2:14 pm #306770
    WineDesignNL
    Member
    Post count: 204
    This reply has been marked as private.
    December 15, 2016 at 2:15 pm #306771
    WineDesignNL
    Member
    Post count: 204

    Hi Rui,

    I see the error log is 50MB! 0_o How can I send this to you? Now it gives an upload error…

    Cheers

    December 15, 2016 at 2:41 pm #306775
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    can you share in Dropbox and send me the link? or provide me ftp credentials because depending on the error it may be necessary.

    -Rui

    December 15, 2016 at 3:40 pm #306792
    WineDesignNL
    Member
    Post count: 204
    This reply has been marked as private.
    December 16, 2016 at 4:49 pm #306975
    WineDesignNL
    Member
    Post count: 204

    Hi Rui,

    Any news? Would be nice to have this sorted before the weekend 🙂

    Tnx,

    Ciao

    December 16, 2016 at 8:26 pm #307019
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Apologize, got it lost among the other topics.
    This is what is happening to me when I try to login in Filezilla.

    https://www.dropbox.com/s/nisqqi4z3yx6jc9/Screenshot%202016-12-16%2019.25.26.png?dl=0

    -Rui

    December 17, 2016 at 11:23 am #307051
    WineDesignNL
    Member
    Post count: 204
    This reply has been marked as private.
    December 20, 2016 at 11:01 am #307361
    David Martin – Support
    Moderator
    Post count: 20834

    Can you please now re-test this?

    December 20, 2016 at 4:32 pm #307441
    WineDesignNL
    Member
    Post count: 204

    Hi David,

    It generates invoices now, thanks for this! But if it’s activated I see the following on the homepage…

    Warning: sprintf(): Too few arguments in /home/bednestn/public_html/wp-content/themes/atelier/includes/overrides/sf-theme-functions.php on line 1506

Warning: sprintf(): Too few arguments in /home/bednestn/public_html/wp-content/themes/atelier/includes/overrides/sf-theme-functions.php on line 1506

Warning: sprintf(): Too few arguments in /home/bednestn/public_html/wp-content/themes/atelier/includes/overrides/sf-theme-functions.php on line 1498

    Any idea?

    Cheers

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