New Landing › How can we help? › Atelier › Super Search help

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posted in: Atelier
  • December 5, 2016 at 4:21 pm #305160
    linohalm
    Member
    Post count: 33

    Hi!

    I’m trying to use Super Search, and I’ve added three filters. However, when I use the search widget and click on one of the options, i.e art.nr and press the button for search, I am redirected to the start page. At least I should end up on a search landing page? But most of all, I should go to the product that I searched for?

    December 5, 2016 at 9:45 pm #305251
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    You need to set up the shop page.
    https://www.dropbox.com/s/2ars7eg9tv3bg8c/Screenshot%202016-12-05%2020.47.24.png?dl=0

    -Rui

    December 6, 2016 at 9:44 am #305275
    linohalm
    Member
    Post count: 33

    Ok, but if I don’t want the look of the shop (I am only using the SPB widget “products” on different pages), I can’t use the Super Search? I just want to be able to search for attributes …
    I tried to set up a test page as a shop page, but there are no products and no search results.
    http://ceenorm.linohalm.se/sv/cee-norm-produkter/

    December 7, 2016 at 11:04 am #305486
    David Martin – Support
    Moderator
    Post count: 20834

    Can you disable all plugins so only WooCommerce & Swift Framework are active whilst we look for you.

    December 7, 2016 at 11:17 am #305492
    linohalm
    Member
    Post count: 33

    I am unable to do that right now – it would cause way too much loss of content and settings. Are there no other way to make sure one can search for attributes?

    December 8, 2016 at 8:27 pm #305894
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    We need to do that test to figure what is going on. You won’t lose any settings or data when you disable the plugins.
    We can deactivate it and test if you give us the permission.

    -Rui

    December 13, 2016 at 9:08 am #306333
    linohalm
    Member
    Post count: 33

    Ok, I’ll give you the permission to do what you need to find the problem.

    December 15, 2016 at 12:01 pm #306713
    David Martin – Support
    Moderator
    Post count: 20834

    The Super Search does direct to the correct page:

    Are you not able to obtain any matched results?

    December 15, 2016 at 12:03 pm #306718
    linohalm
    Member
    Post count: 33

    I am not able to find any matching results. That is the purpose of the function …

    December 15, 2016 at 12:14 pm #306722
    David Martin – Support
    Moderator
    Post count: 20834

    Yes indeed it is. I suspect your child theme has caused this.

    Please re-test now, I searched for 24-044-88

    Link: http://ceenorm.linohalm.se/cee-norm-produkter/?filter_art-nr=24-044-88

    December 15, 2016 at 12:31 pm #306729
    linohalm
    Member
    Post count: 33

    Thank you! The child theme – it is the one that came with the theme purchase … Should it not work then?
    Will I not loose information when there is a theme update if I don’t have a child theme? I had to change the layout of the product page, and that was made in the child theme “content-single-product.php”, so now when it’s deactivated, that’s gone … What do I do?

    December 15, 2016 at 12:40 pm #306731
    David Martin – Support
    Moderator
    Post count: 20834

    Yes, it comes with the theme. But you have added custom files to it that override the parent theme defaults.

    Your right to use a child theme. However if the parent theme is updated, you need to check to be sure the files you are overriding have not been changed. If they have you need to update your child theme files.

    Thanks.

    December 15, 2016 at 12:55 pm #306745
    linohalm
    Member
    Post count: 33

    I found the problem. The correct search result url was http://ceenorm.linohalm.se/cee-norm-produkter/?filter_art-nr=XXXX, but when I used the Super Search widget, the url was http://ceenorm.linohalm.se/sv/cee-norm-produkter/?filter_art-nr=XXXX (added the /sv/). So when I used a 301 redirect for that url, it worked.

    December 15, 2016 at 1:16 pm #306760
    David Martin – Support
    Moderator
    Post count: 20834

    Glad you found the issue!

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