ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Neighborhood
• November 7, 2013 at 3:35 pm #30365
  EdGunter

  Member

  Post count: 20

  Hello,

  I’ve recently purchased your theme in good faith, but I’m quickly losing patience.
  I installed the theme (and settings) as instructed and replicated the demo easily. Once I add my own products into the shop, only images that are very low in size will show up. I’m only trying to upload a 1024×768 image which isn’t asking for much.

  Please PLEASE can someone get back to me about this and take a look.

  Best,
  Ed

  November 7, 2013 at 4:11 pm #30373
  EdGunter

  Member

  Post count: 20

  This reply has been marked as private.
  November 7, 2013 at 4:30 pm #30377
  EdGunter

  Member

  Post count: 20

  I’ve done a few tests and if the file is tiny, e.g. 50kb it’ll show up but the wrong size. Anything into the 100kbs and it just doesn’t show up at all.

  Mental and infuriating.

  November 8, 2013 at 12:21 pm #30482
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Can you provide a login in a private reply? I’ll take a look.

  – Ed

  November 8, 2013 at 12:25 pm #30483
  EdGunter

  Member

  Post count: 20

  This reply has been marked as private.
  November 8, 2013 at 12:42 pm #30486
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  There is an error returned from our image resizing script, which points this towards being a hosting issue.

  Can you please check with your host that you have everything required for – http://codex.wordpress.org/Class_Reference/WP_Image_Editor

  – Ed

  November 8, 2013 at 12:53 pm #30487
  EdGunter

  Member

  Post count: 20

  Thank you for replying.

  I’m confused why my hosting would be an issue, but I’ll ask them.
  What exactly is “everything require” for that script to run?

  Thanks,
  Ed

  November 8, 2013 at 1:00 pm #30488
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Basically the script uses the function wp_get_image_editor to return the correctly sized file, however using this function on your site returns the error:

  “No editor could be selected.”

  I’m guessing your hosting doesn’t have any image editing scripts included on the server.

  They may find this reference helpful – http://wpseek.com/_wp_image_editor_choose/

  – Ed

  November 8, 2013 at 1:02 pm #30489
  EdGunter

  Member

  Post count: 20

  Thank you Ed. My hosting company have said they’ll install this and get back to me.

  Hopefully this’ll be a quick fix. Either way I’ll let you know.

  Best,
  Ed

  November 8, 2013 at 1:10 pm #30491
  EdGunter

  Member

  Post count: 20

  That’s all fixed now.

  Thanks for pointing out that error as I’d never have spotted that one.

  Best,
  Ed

  November 12, 2013 at 3:48 pm #30941
  Melanie – SUPPORT

  Member

  Post count: 11032

  graet

• Back to forum

  Posted in: Neighborhood