New Landing › How can we help? › Atelier › File Permission Issues

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    Posted in: Atelier
  • November 21, 2016 at 5:27 pm #302810
    WineDesignNL
    Member
    Post count: 204

    Hi there,

    After moving my website to another url, I got the following message.

    File Permission Issues
    We were unable to modify required files. Please ensure that /home/bednestn/public_html/wp-content/uploads/ has the proper read-write permissions, or modify your wp-config.php file to contain your FTP login credentials as outlined here…

    I checked all file permissions and they should be correct. Also added the credentials as stated, doesn’t change a thing. I see in your forum most of the time it’s an update issue. As you can see, everything is up to date. Also contacted my hosting provider, they said there are no differences with the old server/domain.

    I tried setting file permissions to 777, but also this didn’t changed a thing.

    I’m out of options for knowing what to do…

    Greets,

    Wouter

    November 23, 2016 at 9:18 am #303126
    WineDesignNL
    Member
    Post count: 204

    Hi there,

    Didn’t get any respons on this issue… I realy want to solve this, because it’s not possible to add images right now. See the attached screens for more info. It seems to me everything is oke with permissions etc. and my hosting company also says there’s nothing wrong from their side…

    Could you please tell me if this is fixable? Otherwise I’m thinking about moving the site all over again with a clean install to see if this helps the problem… But that’s a lot of work!

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    November 23, 2016 at 10:06 pm #303299
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Apologize for the delay, can you explain what exactly you did. Copy and pasted in the file explorer?

    You shouldn’t set it as 777 your security is at risk change it to 755 and apply to all subdirectories and files.

    -Rui

    November 24, 2016 at 12:54 pm #303417
    WineDesignNL
    Member
    Post count: 204

    Hi Rui,

    Thanks for the respons. I moved the website, like I did with a few more with using your template as stated by WordPress. https://codex.wordpress.org/Moving_WordPress.

    It always worked… The only difference between the sites is an SSL…

    CHeers

    November 25, 2016 at 1:17 pm #303661
    David Martin – Support
    Moderator
    Post count: 20834

    Are you FTP details contained within the wp-config.php file?

    – David.

    December 8, 2016 at 11:15 am #305707
    WineDesignNL
    Member
    Post count: 204

    Hi David,

    I resolved this issue together with my hostingcompany. It was an the url in Settings -> Media that was causing this problem.

    Thanks for your help!

    Cheers

    December 8, 2016 at 11:17 am #305708
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Glad it’s sorted. Thanks David.

    -Rui

    December 8, 2016 at 11:18 am #305711
    David Martin – Support
    Moderator
    Post count: 20834

    Glad you got it sorted!

    – David.

    April 26, 2017 at 5:23 pm #322463
    sutlucay
    Member
    Post count: 14

    I have same problem, File Permission Issues
    We were unable to modify required files. Please ensure that /home/mywebsite/public_html/test/wp-content/uploads/ has the proper read-write permissions, or modify your wp-config.php file to contain your FTP login credentials as outlined here..

    I updated swift frameworks, but still same issue.

    Could you assist me pls.

    April 26, 2017 at 5:50 pm #322466
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @sutlucay

    What is exactly the issue you have? Have those directories the correct permissions?

    -Rui

    April 26, 2017 at 5:52 pm #322467
    sutlucay
    Member
    Post count: 14

    Yes, also my hosting provider said everything looks normal,

    but i have my WP dashboard this note on attachment

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    April 26, 2017 at 8:17 pm #322494
    sutlucay
    Member
    Post count: 14

    I talked to my hosting provider, they said this is your theme issue pls contact to theme support. Could you assist me about this..

    April 26, 2017 at 8:19 pm #322495
    sutlucay
    Member
    Post count: 14

    They fixed,

    ATTENTION ABOUT THIS ISSUE

    When you fix it your url path in the media, solved

    April 27, 2017 at 10:26 am #322544
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Glad it’s sorted. Thanks for sharing the solution.

    -Rui

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