New Landing How can we help? Atelier Product Description does not show!

Viewing 15 posts - 1 through 15 (of 15 total)
  • Posted in: Atelier
  • #302440
    anettemossbacher
    Member
    Post count: 68

    Hi there,

    we just do the product pages in different languages, the Product Description does not show on the 4 additional languages!

    Which custom-field controls it or can it be enabled in general?

    Would be great to get an answer.

    Thank you very much, have a great evening

    Ciao Anette

    #302445
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Do you have WPML installed?

    -Rui

    #302446
    anettemossbacher
    Member
    Post count: 68

    Yes of course

    #302447
    anettemossbacher
    Member
    Post count: 68

    I fill out all the fields with the other languages, but it does not show on the product page

    #302448
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you check this documentation to see if you did everything right?

    https://wpml.org/documentation/related-projects/woocommerce-multilingual/#products

    -Rui

    #302451
    anettemossbacher
    Member
    Post count: 68

    Hi Rui,

    Yes all is done according to the docs. Let me explain myself better …

    – Products have been created
    – Via Product Meta the Product decsription was filled in
    – Swift Page Builder is enabled …. the pre-requisite for it to show up in the tab at the bottom of the page …. and it does in the basic language
    – For translation purposes the related SF custom field “sf_product_description” has been enabled via Multilingual Content Setup
    – Translations for the field have been entered.

    In the base language, the decsription-tab shows up as expected (see att). In the translated products, the description tab doesn’t show up. I have tried to find the custom field that makes the tab active for the translated content. It doesn’t seem to be available in translation management however.

    I believe it is related to a problem David has been working on: http://www.swiftideas.com/forums/topic/page-builder-not-staying-enabled/page/2/. As if the Page Builder Active parameter isn’t included when translating a product …

    I implemented that workaround in the child team as suggested by David in that thread, but it doesn’t take yet …

    Hope this helps. Thanks, Anette

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    #302557
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Ok. Thanks for the explanation.
    In that case guess will forward to David so he can have a look.

    -Rui

    #302608
    anettemossbacher
    Member
    Post count: 68

    Please do … and it it it is rather urgent. I am postponing going live for this issue!

    #302663
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @anettemossbacher

    Please can you try the following:

    In a child theme, please create the following folder structure, /woocommerce/single-product/tabs/ and then two files within:

    tabs.php – contents: http://swiftideas.d.pr/4tvM/3wRJDNMM
    description.php – contents: http://swiftideas.d.pr/wyeE/54nDYIrR

    That should sort it – please let us know.

    – Ed

    #302872
    anettemossbacher
    Member
    Post count: 68

    Hi Ed,

    Just to be sure: I sent you an email to let you know it didn’t work. The page product just goes blank now. I have included ftp and normal login credentials in my mail, in case you want to have a look.

    Cheers,
    Johan

    #302900
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi Johan,

    Apologies, this code for tabs.php – http://swiftideas.d.pr/E7MC/1msUhdCs

    – Ed

    #302924
    anettemossbacher
    Member
    Post count: 68

    Many thanks Ed for chasing this! It’s fixed. Much appreciated!!!! Will this be automatically included in a next release or do I need to keep the code in the child theme once an update of the theme comes?

    #303254
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Please keep this in your child theme as it’s unique to your theme for now.

    Thanks.

    #303292
    anettemossbacher
    Member
    Post count: 68

    Ok Thanks david!

    #303294
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem.

    -Rui

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