New Landing › How can we help? › Cardinal › Unable to Update Included Sliders

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    Posted in: Cardinal
  • November 6, 2016 at 5:19 pm #300674
    rileyberg
    Member
    Post count: 29

    I understand how to update the included plugin, but it is not working.

    When I go to the install plugins page it shows that the plugin is outdated. Particularly Layer Slider and Master Slider (the layer slider is giving display errors after the last update when viewed from certain browsers).

    When I click on UPDATE I get a message saying the plugin is up to date. BUT, then go back to the install plugins and it still shows out of date message. The other slider says that the update package is not available.

    In certain browsers (Microsoft and sometimes Chrome), he sliders on my homepage and on the page located at conrad-blake.com/inaurguration are screwed up, with content from below scrolling over or under them.

    The video is too large to attach, but I uploaded it to my site at: http://conrad-blake.com/wp-content/uploads/2016/11/IMG_3073.MOV

    Thanks for your help!

    November 8, 2016 at 11:35 am #300940
    David Martin – Support
    Moderator
    Post count: 20834

    Can you add your FTP details? I’ll help you further.

    Thanks.

    November 8, 2016 at 1:40 pm #300994
    rileyberg
    Member
    Post count: 29
    This reply has been marked as private.
    November 9, 2016 at 1:45 pm #301159
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I have now updated those. Please check those also.

    Thanks.

    November 9, 2016 at 4:56 pm #301205
    rileyberg
    Member
    Post count: 29

    Thank you. Unfortunately, that did not work. Here are the issues I’m seeing:

    On home page (from the video I linked to above), the slider does not scroll out of view when you scroll. The content goes beneath the slider, except for the boxed content (which goes OVER the slider).

    In the Inauguration page, the slider does not seem contained, and all of the content scrolls up and over the slider.

    Please help! Thank you very much!

    November 9, 2016 at 5:14 pm #301212
    David Martin – Support
    Moderator
    Post count: 20834

    Sorry, I thought the issue was with the plugins not updating? – Assuming this part of the issue is fixed?

    November 9, 2016 at 5:25 pm #301213
    rileyberg
    Member
    Post count: 29
    This reply has been marked as private.
    November 9, 2016 at 5:26 pm #301214
    rileyberg
    Member
    Post count: 29

    What else can we do to fix the problem?

    November 10, 2016 at 12:23 pm #301321
    David Martin – Support
    Moderator
    Post count: 20834

    What operating system/version are you using? In your video is that the Google Chrome browser?

    Thanks.

    November 10, 2016 at 2:00 pm #301353
    rileyberg
    Member
    Post count: 29
    This reply has been marked as private.
    November 11, 2016 at 6:36 pm #301581
    David Martin – Support
    Moderator
    Post count: 20834

    Yes I see that also on my emulator, please add this to Theme Options => Custom CSS:

    #main-container {
  position: relative;
}
    November 13, 2016 at 4:39 am #301655
    rileyberg
    Member
    Post count: 29

    That worked! Thank you very much! The only unresolved issue is that when I scroll down to the bottom, the slider image begins to scroll over the footer. How can I resolve this? Thanks again!

    November 15, 2016 at 9:10 am #301918
    David Martin – Support
    Moderator
    Post count: 20834

    Great! I cannot replicate that one on my emulator for Windows + Windows Edge or Chrome for now.

    What devices do you see that one?

    November 15, 2016 at 10:49 pm #302053
    rileyberg
    Member
    Post count: 29

    I’m seeing this on desktop computers in Internet Explorer, Microsoft Edge, and on some computers I see it in Chrome.

    I made a video of what I’m seeing so you might be able to provide some code without being able to emulate it on your computer. It’s too large to attach, so here is the link: http://conrad-blake.com/wp-content/uploads/2016/11/IMG_3095.MOV

    Thanks!

    November 17, 2016 at 3:06 pm #302365
    David Martin – Support
    Moderator
    Post count: 20834

    Please also test this:

    .swift-slider-parallax.swift-slider {
   top: 0;
}
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