ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Dante
• October 17, 2016 at 1:59 pm #296899
  Marine

  Member

  Post count: 151

  Hello,

  Since a few weeks, my admin bar has disappearead when I am on my site (not in the WP administration)
  My site is live for several months and I didn’t change any plugin.
  I’ve tried to desactivate all my plugins, nothing better.
  So I imagine it comes from the theme… I’ve tried to add a code in functions.php, not better.
  Do you have any idea why I can’t see my admin bar any more? I’m on Chrome / windows 10 but same case with Firefox.

  I work on other websites where I can see it… cf files attached
  Txxxxxxxxxx
  Nice day
  Marine

  Attachments:

  You must be logged in to view attached files.
  October 17, 2016 at 2:41 pm #296907
  David Martin – Support

  Moderator

  Post count: 20834

  Hi Marine,

  The theme does not control this or interact with the WP admin bar in that way.

  Please can you disable all plugins leaving only Swift Framework and WooCommerce active whilst we look for you?

  October 17, 2016 at 2:59 pm #296920
  Marine

  Member

  Post count: 151

  OK all plugins are desactivated, tell me when u’ve finished
  Maybe the login address has changed now for /wp-admin

  October 17, 2016 at 3:10 pm #296929
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Can’t login with those credentials. can you check it?

  -Rui

  October 17, 2016 at 3:17 pm #296935
  Marine

  Member

  Post count: 151

  This reply has been marked as private.
  October 17, 2016 at 3:28 pm #296940
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  I’m still not able to login with those credentials.

  -Rui

  October 17, 2016 at 3:45 pm #296953
  Marine

  Member

  Post count: 151

  This reply has been marked as private.
  October 17, 2016 at 4:05 pm #296967
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Now it worked fine.
  I activated all plugins and the admin bar is there
  https://www.dropbox.com/s/xc3i743l2afaqsh/Screenshot%202016-10-17%2016.01.26.png?dl=0

  Try to purge your browser cache and also try in a different browser.

  -Rui

  October 17, 2016 at 6:09 pm #296994
  Marine

  Member

  Post count: 151

  Your screenshot concerns WP dashboard do u also see the admin bar on the site? I don’t have it on the site, thay’s my initial pb.
  Txx

  October 17, 2016 at 6:30 pm #297005
  David Martin – Support

  Moderator

  Post count: 20834

  I’ve not seen anything like this before, most odd. Usually it is a profile setting or code adding to the theme, however I do not see anything like that.

  Can you install and active Twenty16. Does the admin bar still not show?

  October 17, 2016 at 7:09 pm #297017
  Marine

  Member

  Post count: 151

  Same thing with Twenty 16 so it’s not Dante.
  Doesn’t come from the plugins…
  Doesn’t come from my computer because other people have this too…
  Same result on all navigators…
  Any other thing to investigate?

  October 17, 2016 at 7:12 pm #297021
  David Martin – Support

  Moderator

  Post count: 20834

  At this stage, please report this to your hosting provider.

  Thanks.

  October 17, 2016 at 7:23 pm #297027
  Marine

  Member

  Post count: 151

  OK I’ll try ! Tx for your help ! It’s not a big deal but I don’t like when I don’t undertand 😉
  Marine

  October 17, 2016 at 7:32 pm #297033
  David Martin – Support

  Moderator

  Post count: 20834

  Yeah very strange indeed, let us know what they find.

  October 17, 2016 at 7:34 pm #297035
  Marine

  Member

  Post count: 151

  Sure, I’ve opened a ticket

• Back to forum

  Posted in: Dante