New Landing › How can we help? › Themeforest Theme Support › Neighborhood › can not edit Products

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    Posted in: Neighborhood
  • October 13, 2016 at 6:43 pm #296325
    shafferconsulting
    Member
    Post count: 14

    When I go to the Products page: https://www.bratenahlfiber.org/wp-admin/edit.php?post_type=product

    I can not see my products. I sell only subscription products, and I have created three so far, but I cannot edit any of them. (see screenshot) No matter how I toggle “screen options”, nothing is clickable and I can’t edit any products. How do I fix this?

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    October 13, 2016 at 7:22 pm #296331
    David Martin – Support
    Moderator
    Post count: 20834

    Please can you disable all plugins leaving only Swift Framework and WooCommerce active and re-test.

    Thanks.

    October 13, 2016 at 7:46 pm #296342
    shafferconsulting
    Member
    Post count: 14

    I disabled all plugins except for WooCommerce and it did not make a difference. The Products pages looks the same.

    I do not have a Swift Framework plugin to disable.

    October 14, 2016 at 12:54 am #296378
    shafferconsulting
    Member
    Post count: 14

    Interestingly enough, I CAN see the products if I go the WP admin page on my iPhone. I can’t do much work on that small of a screen but at least I can see that the products exist. This appears to be a rendering issue specific to the desktop version. I have tried in both Safari, FireFox, and Chrome and all three do not display the product names.

    October 14, 2016 at 7:49 am #296399
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Did you made any custom modifications in Woocommerce or in the WordPress files?

    -Rui

    October 14, 2016 at 1:09 pm #296494
    shafferconsulting
    Member
    Post count: 14

    No. I am not an advanced user and do not go in and modify code. I do install and configure plugins, but even when disabling all plugins the bug persists.

    Can you escalate this this bug report? It is urgent because it is delaying my ability to start selling service. I am a new customer and purchased your product because I expected it to be fully functional. I planned to be live and selling online by today. Everything else on the site works ok, but I can’t view/edit products so it is a major issue.

    October 14, 2016 at 1:18 pm #296499
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    This is something that isn’t relate to our theme so it’s outside our support scope.
    I activate the default WordPress theme Twenty Sixteen and the issue still happens.

    The name of the Woocommerce plugin is different from usual, something is wrong in your WordPress install.
    https://www.dropbox.com/s/tdtztyrw8z5w6gl/Screenshot%202016-10-14%2013.18.00.png?dl=0

    -Rui

    October 14, 2016 at 1:51 pm #296510
    shafferconsulting
    Member
    Post count: 14

    Hold on a second, that does not make sense and I do not accept that answer. Even when all plugins are disabled and only woocommerce and neighborhood are used, the problem still exists. No customizations have been made. Therefore this is 100% within the scope of support.

    You noticed that the name of the WooCommerce plugin has been shortened. This was done by me using the “Admin menu editor” plugin. I have deactivated this plugin so that you can see the WooCommerce menu name has gone back to normal. The bug that we are talking about issue exists with or without that plugin.

    Please take time to look into the root of this issue. Even when all plugins are disabled and only woocommerce and neighborhood are used, the problem still exists. No customizations have been made. Therefore this is 100% within the scope of support.

    October 14, 2016 at 3:05 pm #296531
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Not sure if you read everything what I wrote above.

    I activated Twenty Sixteen theme in your site and that issue still exists, if the issue exists with several themes active then the issue is caused by something that isn’t theme related.

    -Rui

    October 14, 2016 at 3:10 pm #296533
    shafferconsulting
    Member
    Post count: 14

    Ah ok, I see what you mean. I will open a support ticket with WooCommerce.

    October 14, 2016 at 3:16 pm #296534
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. This is strange never saw it, try to upload again the woocommerce files and also the WordPress installation files.

    -Rui

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