New Landing › How can we help? › Atelier › Page Builder Not Staying Enabled

Viewing 15 posts - 1 through 15 (of 17 total)
1 2
  • Back to forum
    Posted in: Atelier
  • October 9, 2016 at 7:47 pm #295379
    markfordham
    Member
    Post count: 57

    Hi Guys, after updating swift framework and theme, the page builder is no longer staying enabled after updating a page, post or product. This means that the content that I have in the product description meta box is no longer showing in the description tab.

    October 10, 2016 at 11:04 am #295457
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Will need an url to a page where this is happening, and will also need some admin credentials in a private reply.
    Thanks

    -Rui

    October 15, 2016 at 3:55 am #296668
    prodgoriche
    Member
    Post count: 20

    Same here.

    October 17, 2016 at 7:20 pm #297024
    David Martin – Support
    Moderator
    Post count: 20834

    @prodgoriche – Please start a new thread and privately post your WP login details.

    October 18, 2016 at 2:53 pm #297209
    markfordham
    Member
    Post count: 57

    Hey guys, my site is in maintenance at the moment but it appears that after these latest updates, the page builder is no longer enabled by default. This means that I have to go through every page and products (400) and enable the page builder. There must be a way or update to make the page builder enabled as they were before. I need it enabled to show the description tab.

    Also there is another issue regarding the vertical aligning. If the column has a background colour it doesn’t seem to be spanning the whole height. Please see screenshot. Thanks.

    Attachments:
    You must be logged in to view attached files.
    October 18, 2016 at 3:28 pm #297218
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @markfordham

    Are you already using SwiftFramework 2.5.17?
    And what is your current theme version.

    -Rui

    October 18, 2016 at 3:37 pm #297220
    markfordham
    Member
    Post count: 57

    Hi Rui, everything is up to date, theme and all plugins. Does this not happen on your development site?

    October 18, 2016 at 3:46 pm #297226
    markfordham
    Member
    Post count: 57

    Just to be clear, the page builder is staying enabled, it’s just the fact that after all these latest updates, the page builder is not enabled by default so I have to go in to every product and enable it and update. It is then staying enabled after that. This will take me a very long time to do this so there must be a way of enabling the page builder as default?

    October 18, 2016 at 5:28 pm #297257
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    This is what I have

    https://www.dropbox.com/s/h667hiqimy60uhw/Screenshot%202016-10-18%2017.27.22.png?dl=0

    But the fact that the page builder doesn’t load by default when you edit the product shouldn’t change anything regarding the content that is suppose to appear in the front end on the product description.

    We will need to have access to your site somehow without that it’s just a blind guess.

    -Rui

    October 18, 2016 at 6:34 pm #297286
    markfordham
    Member
    Post count: 57

    The page builder needs to be enabled for the description tab to show. We are an online food shop and we have the ingredients of the products within the description tab so it’s pretty important that it is enabled. It’s quite annoying if it cant be fixed as I have to go through all of the products and enable the page builder. This will take ages. Do you understand what I mean? Switch the page builder off and the description tab will not show.

    October 21, 2016 at 11:39 am #297953
    David Martin – Support
    Moderator
    Post count: 20834

    @markfordham – yes I understand this now, let me check this with the lead developer.

    – David.

    October 25, 2016 at 6:13 pm #298624
    markfordham
    Member
    Post count: 57

    Hi David, any update on this? Thanks

    October 25, 2016 at 6:22 pm #298628
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Somehow the topic isn’t assigned to Ed. I just assigned it now.

    Apologize for that.

    -Rui

    November 2, 2016 at 5:05 pm #300061
    markfordham
    Member
    Post count: 57

    Hi Guys, this has probably been forgotten about but is it possible to have a look at this. Basically is there a way to turn back on the page builder for products instead of me going in to each product one at a time to enable the page builder. They were all enabled before the recent updates. Thanks.

    November 2, 2016 at 5:16 pm #300063
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Please install and activate the supplied child theme, inside the child theme create a folder structure /woocommerce/.

    Inside /woocommerce/ create a file called content-single-product.php.

    Inside the file content-single-product.php paste this code: http://pastie.org/private/o9xr64cyvnenmidmrsig.

    Locate $pb_active = false; and replace that with $pb_active = true;.

    This will eliminate the need for you to go through each product and enable the PB.

  • Back to forum
    Posted in: Atelier
Viewing 15 posts - 1 through 15 (of 17 total)
1 2

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register