ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Dante
• October 4, 2016 at 6:12 am #294306
  mick

  Member

  Post count: 16

  Hi
  I have read some threads with no luck.

  The Swift Page Builder is simply not working, the theme has been update.

  Any advice welcomed. I have renewed my Dante Support to post this thread.
  Thanks
  Michael

  October 4, 2016 at 12:45 pm #294325
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  I will need your site url or an example of page that you are facing that issue.
  Will also need admin credentials, you can send everything in a private reply.

  -Rui

  October 5, 2016 at 6:11 pm #294601
  marisasanfilippo

  Member

  Post count: 17

  My page builder is not working either. Please see screen caps. When I go to edit the About Us page it shows that my copy and image is on it but then when I preview it is not there. Also, when I edit it the lay out is thrown off.

  Attachments:

  You must be logged in to view attached files.
  October 5, 2016 at 6:11 pm #294604
  marisasanfilippo

  Member

  Post count: 17

  2nd screen shot

  Attachments:

  You must be logged in to view attached files.
  October 5, 2016 at 6:20 pm #294607
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi @marisasanfilippo,

  We will need the site url or the page url where you are facing the issue and also admin credentials in a private reply.
  Thanks

  -Rui

  October 5, 2016 at 9:52 pm #294662
  marisasanfilippo

  Member

  Post count: 17

  @Rui how do I send you a private reply?

  URL is http://8ec.7ff.myftpupload.com/wp-admin/post.php?post=2&action=edit

  October 6, 2016 at 3:56 am #294704
  mick

  Member

  Post count: 16

  This reply has been marked as private.
  October 7, 2016 at 11:43 am #295138
  David Martin – Support

  Moderator

  Post count: 20834

  @marisasanfilippo – please start a new thread to avoid confusion and to privately add your WP details.

  
  @mick – need a username also.

  Thanks.

  October 7, 2016 at 2:02 pm #295188
  marisasanfilippo

  Member

  Post count: 17

  This reply has been marked as private.
  October 7, 2016 at 2:03 pm #295190
  marisasanfilippo

  Member

  Post count: 17

  This reply has been marked as private.
  October 7, 2016 at 2:06 pm #295192
  David Martin – Support

  Moderator

  Post count: 20834

  @marisasanfilippo – yes, please start a new thread to avoid confusion and to privately add your WP details.

  October 9, 2016 at 11:01 pm #295384
  mick

  Member

  Post count: 16

  This reply has been marked as private.
  October 10, 2016 at 12:07 pm #295473
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi @mick,

  This was cause by an option in your user that disables the Visual editor while editing and our Page builder need the visual editor to be able to work.

  https://www.dropbox.com/s/q8awz6ugqhyvk61/Screenshot%202016-10-10%2012.06.56.png?dl=0

  I already changed that option and now the page builder is working fine.
  https://www.dropbox.com/s/zq4fnur4tfhklc2/Screenshot%202016-10-10%2012.08.56.png?dl=0

  -Rui

  October 10, 2016 at 12:21 pm #295476
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  @marisasanfilippo
  I can see your private messages, but without opening your own topic we can reply to you privately if necessary.

  -Rui

  October 10, 2016 at 8:46 pm #295619
  marisasanfilippo

  Member

  Post count: 17

  This reply has been marked as private.
• Back to forum

  Posted in: Dante