New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Swift builder doesn´t work in WordPress

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    Posted in: Neighborhood
  • October 3, 2016 at 10:01 pm #294290
    eprojects
    Member
    Post count: 16

    Hello,

    I want to make changes in my “acerca de aquafilt” page but when I enter to the page options the swift builder doesn´t work.

    Also before my page looks good but with the theme updated latin character doesn´t work anymore. Can you help me?

    Thank you in advance

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    October 4, 2016 at 1:31 pm #294332
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you try to disable all plugins except Woocommerce, clear the cache and edit again that page to see if it’s a plugin conflict.

    Thanks

    -Rui

    October 4, 2016 at 3:28 pm #294341
    eprojects
    Member
    Post count: 16

    Hello,

    I made this changes and doesn´t works. Can you help me?

    Thank you

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    October 4, 2016 at 9:24 pm #294407
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can I try it myself to deactivate the plugins and check the page to see if I find something?

    -Rui

    October 4, 2016 at 9:52 pm #294415
    eprojects
    Member
    Post count: 16

    Of course!

    October 5, 2016 at 12:14 pm #294493
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    This is something in your WordPress installation settings or database since the content also didn’t show when I activated other theme.
    Can you check if you have this lines inside your wp-config.php file? Try to comment them 

    define('DB_CHARSET', 'utf8');
define('DB_COLLATE', '');

    With the comment will look like this.

    //define('DB_CHARSET', 'utf8');
//define('DB_COLLATE', '');

    -Rui

    October 5, 2016 at 6:34 pm #294611
    eprojects
    Member
    Post count: 16

    Hello,

    First at all my line code looks like this:
    <strong>define('DB_CHARSET', 'utf-8')</strong>

    So I tried to put the “//” and it doesn´t work.(attached image: original code, after code)

    Then I tried to change my lines like your code:
    define(‘DB_CHARSET’, ‘utf8’);
    define(‘DB_COLLATE’, ”);    `

    My character problem was solved BUT my homepage looks like this (attached image: new code, new code homepage), header top line, logo, my information for the first column widget was erased and my footer changes. So I put my old code “define(‘DB_CHARSET’, ‘utf-8’);” but my information doesn´t looks the same.

    At last I made the change to this (attached image: new code comment):
    <strong>//define(‘DB_CHARSET’, ‘utf8’);
    //define(‘DB_COLLATE’, ”);</strong>`

    and nothing change… Can you help me? Why my homepage made this big changes in my information?

    Thank you in advance.

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    October 5, 2016 at 6:35 pm #294616
    eprojects
    Member
    Post count: 16

    Sorry here the last imagen: NEW CODE COMMENT

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    October 5, 2016 at 6:43 pm #294619
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    can you add this line of code since your db language seems to be in latin

    define('DB_CHARSET', 'latin1');

    -Rui

    October 5, 2016 at 9:59 pm #294664
    eprojects
    Member
    Post count: 16

    Hi,

    I added the line code but nothing happen (attached image: NEW-LINE-CODE).

    I hope you can help me

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    October 7, 2016 at 11:15 am #295116
    David Martin – Support
    Moderator
    Post count: 20834

    Can you add your FTP details so we can take a look?

    Thanks.

    October 7, 2016 at 3:55 pm #295239
    eprojects
    Member
    Post count: 16
    This reply has been marked as private.
    October 7, 2016 at 4:06 pm #295243
    David Martin – Support
    Moderator
    Post count: 20834

    Can you please test now after clearing your browser cache?

    Thanks.

    October 7, 2016 at 10:03 pm #295317
    eprojects
    Member
    Post count: 16

    Hello,

    Thank you a lot! Everything seems to work perfectly. Just one more problem… I tried to check all my site and a lot of thing was erased or moved so I tried to send a message in my contact page to check it out and the same “latin character” problem happen (attached image: ERROR-PRUEBA) can you help me?.

    Thank you a lot.

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    October 10, 2016 at 10:44 am #295445
    David Martin – Support
    Moderator
    Post count: 20834

    I think for that you will need to contact the plugin developer, as the theme does not interact with that.

    Thanks,
    David.

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