New Landing › How can we help? › Atelier › solve the problem

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    Posted in: Atelier
  • September 16, 2016 at 8:23 am #292040
    kikkocaffe
    Member
    Post count: 34

    Hello , I purchased the template was another version and gave me problems with the truck buyers, and now here I had to be repaid , then you have done an upgrade where the truck was working but the site is very slow . To date two months that I’m working , now the site can not publish it because it is too slow . Now or you solve the problem quickly , or proceed to the signaling Envato market and then paypal . I expect your response rather quickly.

    September 16, 2016 at 1:42 pm #292117
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Sorry I’m not sure what you mean ‘the truck is not working’ ? What is the truck?

    – Kyle

    September 16, 2016 at 2:19 pm #292130
    kikkocaffe
    Member
    Post count: 34

    I have since purchased a version of the model but had problems to cart , then you have an update Done and have adjusted the basket but the site has slowed . Solve the problem or make referral to Envato and paypal ?

    September 16, 2016 at 3:01 pm #292146
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @kikkocaffe

    It would help if you could provide a link to your site, so that we can investigate?

    This is unlikely to be a theme issue.

    – Ed

    September 16, 2016 at 4:26 pm #292183
    kikkocaffe
    Member
    Post count: 34

    mybusiness.coffee

    September 16, 2016 at 5:06 pm #292192
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    The issue is not with the theme, it looks to do with your hosting or DNS:

    It takes 32 seconds before the site is even able to load, which them completes in just over 2 seconds. Take this issue up with your hosting.

    – Ed

    September 19, 2016 at 8:18 am #292366
    kikkocaffe
    Member
    Post count: 34

    been insisting that it is the fault of hosting when purchased with the first version had a problem with the cart , then with the theme update version 2.3 to the site has slowed . so the problem is the issue at this point I ask you to solve within 24 hours or ask a refund through forest theme .

    September 19, 2016 at 8:41 am #292368
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @kikkocaffe

    If the issue was with the theme, then this issue would be present for every user. Have you even contacted your hosting to check with them? I understand that it’s frustrating, but we are trying to help and you seem to ignore our assistance.

    – Ed

    September 19, 2016 at 10:38 am #292386
    kikkocaffe
    Member
    Post count: 34

    I also contacted the ‘ of hosting service but since I tried it with 3 hosts diversification do not think that’s the problem

    September 19, 2016 at 10:49 am #292389
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    If it’s not your host, and you yourself are 100% sure about this, then the issue must be at DNS level (your domain). I can guarantee you that the theme cannot cause this delay.

    – Ed

    September 19, 2016 at 1:23 pm #292421
    kikkocaffe
    Member
    Post count: 34

    I tried on a ” .it ” domain of a private domain and another domain .it .
    What else should I do ?!

    September 19, 2016 at 1:44 pm #292425
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    It wouldn’t be the domain as such, but the Nameservers used. What did you hosting say when you contacted them? Who have you tried to host with?

    – Ed

    September 19, 2016 at 2:18 pm #292432
    kikkocaffe
    Member
    Post count: 34

    They told me that it is not their problem . So here no one takes the responsibility then step to reimbursement .
    I have to work so I can not put a site .

    September 19, 2016 at 3:13 pm #292436
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    You haven’t answered us multiple times when we have asked who you host with? If they simply reply with “it’s not our problem” then in our opinion, you really need to find a better host. Given the current evidence, there is nothing to suggest the theme is at fault here, and that’s something you’ll need for a refund.

    – Ed

    September 19, 2016 at 3:15 pm #292438
    kikkocaffe
    Member
    Post count: 34

    I THREE domains One By One By One register with Aruba and then lbitsolution ? !

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