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  Posted in: Uplift
• September 13, 2016 at 7:07 pm #291715
  oriweb

  Member

  Post count: 24

  Hello,

  I recently switched styles of my product page from fullscreen split back to standard. However, my product images are no longer showing. The default variation (black) briefly shows when the page is loading but then disappears.

  Please help!

  Thanks a bunch.

  Ori

  September 14, 2016 at 7:57 am #291762
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  1) Please make all site updates and check again

  2) If that does not work deactivate all plugins apart from Swift Framework and WooCommerce to see if that fixes the issue

  – Kyle

  September 19, 2016 at 11:09 pm #292506
  oriweb

  Member

  Post count: 24

  Thanks Kyle.

  I tried deactivating one by one and it didn’t fix the issue.

  Worth noting: I updated to wordpress 4.6.1 just before this issue started. It is possible that caused it (and rolling back to a previous wp version could fix it)?

  Please let me know what to try next. We are very eager to fix this and launch the site.

  Thank you,

  September 21, 2016 at 9:48 am #292734
  David Martin – Support

  Moderator

  Post count: 20834

  Please can you disable all plugins leaving only Swift Framework and WooCommerce active whilst we help look into this with you.

  September 21, 2016 at 9:38 pm #292838
  oriweb

  Member

  Post count: 24

  Thanks David.

  Everything except SF and Woo is now deactivated.

  September 23, 2016 at 10:14 am #293079
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  What version of PHP is your host using, can you confirm PHP 7? Please also confirm they have imagemagick extension installed.

  Thanks.

  September 23, 2016 at 9:59 pm #293179
  oriweb

  Member

  Post count: 24

  Hi David, I contacted our host and this was their reply:

  The site is running PHP 5.6 – PHP 7 is an option, although I’ve never seen an instance where switching to 7 fixes a problem, as basically everything is still being designed for the 5.x versions. ImageMagick is installed.

  September 26, 2016 at 6:50 pm #293398
  David Martin – Support

  Moderator

  Post count: 20834

  What caching plugin or system is that you are using:

  

  – Can they test PHP7 to confirm that is not the cause.

  September 26, 2016 at 9:55 pm #293418
  oriweb

  Member

  Post count: 24

  This reply has been marked as private.
  September 27, 2016 at 3:48 am #293436
  oriweb

  Member

  Post count: 24

  An updated reply from my host regarding caching:

  “We have a server-side cache that is a Varnish installation, with a configuration we’ve designed for WordPress. We then install a file at /wp-content/mu-plugins/lb-mu.php that automates purging of the Varnish cache.”

  September 28, 2016 at 10:20 am #293622
  David Martin – Support

  Moderator

  Post count: 20834

  Please clear your browser cache and now re-test. I have re-saved the product and have disabled your child theme whilst I was testing this.

  

  – David.

  September 28, 2016 at 8:20 pm #293717
  oriweb

  Member

  Post count: 24

  Thanks David!

  It is working on our end now as well. However, we would like to use a child theme so that we can take advantage of theme updates. Is it safe to re-activate it and the other plugins?

  September 28, 2016 at 9:31 pm #293719
  oriweb

  Member

  Post count: 24

  Hey David,

  I just noticed that if I switch the product page thumbnails from ‘bottom’ to ‘left’ in Theme Options -> Product Options, the problem returns. Luckily, it goes away if I switch back.

  Might this be a bug?

  September 30, 2016 at 1:54 pm #293935
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  I thought this also however I cannot replicate this locally even if I follow the exact steps mentioned.

  Assuming you have made no core edits?

  – David.

  October 6, 2016 at 12:40 am #294682
  oriweb

  Member

  Post count: 24

  Correct. No core edits.

  Are we safe to go ahead and turn the plugins and child theme back on?

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  Posted in: Uplift