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    Posted in: Atelier
  • September 8, 2016 at 1:25 pm #291127
    linohalm
    Member
    Post count: 33

    Hi!

    I am using Atelier Child theme and uploaded custom fonts under Theme Options – Font Options. However, it is not showing correctly. I’ve searched other topics, but never had a clear answer.
    Can you please help me?

    September 12, 2016 at 8:32 am #291423
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    What is not clear in fonts ? Just explain me in detail with screenshot.
    Thanks
    Mohammad

    September 12, 2016 at 8:39 am #291425
    linohalm
    Member
    Post count: 33

    Hi!
    I uploaded a custom font, added it to h1-h4 and main menu, but it is “Tahoma” instead. You can see on my screen shots how it looks.

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    September 12, 2016 at 2:41 pm #291532
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I made some fix so please check it now.
    Thanks
    Mohammad

    September 12, 2016 at 2:44 pm #291536
    linohalm
    Member
    Post count: 33

    Hi!
    Unfortunately, it is not fixed. Now I see Times New Roman instead..
    /Ann-Sofie

    September 12, 2016 at 3:01 pm #291543
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Just attach screenshot. I need to compare at my site.
    Thanks
    Mohammad

    September 12, 2016 at 5:37 pm #291564
    linohalm
    Member
    Post count: 33

    Ok, the font in the menu is now tahoma and h1 is times new roman.. see attachment

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    September 13, 2016 at 3:21 pm #291695
    linohalm
    Member
    Post count: 33

    Hi again
    Can you find a way to make it work?

    September 14, 2016 at 9:15 am #291773
    linohalm
    Member
    Post count: 33

    It is very important that this issue is solved. My client wants to publish this page next week, and we cannot have these fallback fonts showing. Thanks in advance

    September 16, 2016 at 7:43 pm #292229
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @linohalm

    As per our support policy, by adding comments your topic was put back in the queue.

    Headings are showing the correct font for me, are you not seeing this?

    – Ed

    September 16, 2016 at 7:54 pm #292234
    linohalm
    Member
    Post count: 33

    Yes, I hade to hire a developer to add the font in the css since it was urgent.

    September 18, 2016 at 9:57 pm #292308
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @linohalm

    Glad you got it resolved. We have double checked locally and are unable to replicate any errors, so it may have been an issue when the font was uploaded.

    – Ed

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