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  Posted in: Uplift
• August 26, 2016 at 3:29 pm #289475
  missiondisrupt

  Member

  Post count: 26

  Yesterday I decided to update plugins for our theme, thinking this was a good move to keep everything up-to-date. Unfortunately it resulted in a failed update and knocking our website completely off our server with a HTTP 500 error. Since then we have been going through some steps to diagnose and try to fix the problem but have concluded that it had to do with the plugins (naturally). we tried going into our FTP and changing our plugin file to “plugin.hold” to disable nonworking plugins but that didn’t help us.

  My question is, are there any known plugin problems with what we have install (see images). I do believe last week I tried updating the redux-framework and it failed. I ignored it because it still allowed me to use wordpress. I fear that this time it knocked it off.

  Any advice because we are dead in the water.

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  August 26, 2016 at 9:41 pm #289494
  missiondisrupt

  Member

  Post count: 26

  I’ve gone through my error log though FTP and found this (the problem started yesterday):

  [Sun Aug 21 06:38:48.758525 2016] [mpm_prefork:notice] [pid 1570] AH00163: Apache/2.4.7 (Ubuntu) PHP/5.5.9-1ubuntu4.17 configured — resuming normal operations
  [Sun Aug 21 06:38:48.758599 2016] [core:notice] [pid 1570] AH00094: Command line: ‘/usr/sbin/apache2’
  [Thu Aug 25 09:36:39.003023 2016] [:error] [pid 733] [client 71.183.240.185:61826] PHP Warning: copy(/var/www/html/wp-includes/images/admin-bar-sprite.png): failed to open stream: Permission denied in /var/www/html/wp-admin/includes/class-wp-filesystem-direct.php on line 257, referer: http://198.199.122.29/wp-admin/update-core.php
  [Thu Aug 25 09:36:39.003925 2016] [:error] [pid 733] [client 71.183.240.185:61826] PHP Warning: copy(/var/www/html/wp-includes/images/admin-bar-sprite.png): failed to open stream: Permission denied in /var/www/html/wp-admin/includes/class-wp-filesystem-direct.php on line 257, referer: http://198.199.122.29/wp-admin/update-core.php
  [Thu Aug 25 09:36:39.194902 2016] [:error] [pid 733] [client 71.183.240.185:61826] PHP Warning: copy(/var/www/html/wp-includes/images/admin-bar-sprite.png): failed to open stream: Permission denied in /var/www/html/wp-admin/includes/class-wp-filesystem-direct.php on line 257, referer: http://198.199.122.29/wp-admin/update-core.php
  [Thu Aug 25 09:36:39.194991 2016] [:error] [pid 733] [client 71.183.240.185:61826] PHP Warning: copy(/var/www/html/wp-includes/images/admin-bar-sprite.png): failed to open stream: Permission denied in /var/www/html/wp-admin/includes/class-wp-filesystem-direct.php on line 257, referer: http://198.199.122.29/wp-admin/update-core.php
  [Thu Aug 25 09:36:53.768121 2016] [:error] [pid 32745] [client 71.183.240.185:61829] PHP Fatal error: Call to undefined function apply_filters() in /var/www/html/wp-includes/load.php on line 317, referer: http://198.199.122.29/wp-admin/update-core.php?action=do-core-upgrade

  This continues for another 20 lines or so….

  August 29, 2016 at 8:25 am #289602
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  wordpress not able to copy the files at server. Please contact to hosting provider about this issue.
  Thanks
  Mohammad

  August 30, 2016 at 9:55 pm #289939
  missiondisrupt

  Member

  Post count: 26

  I replaced the wp-admin and wp-includes folder which put me back online.

  August 31, 2016 at 6:26 am #289978
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Glad 🙂 to know this that you managed to resolve the issue.
  Thanks
  Mohammad

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  Posted in: Uplift