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  Posted in: Uplift
• August 7, 2016 at 12:22 am #286163
  tiago

  Member

  Post count: 58

  Hi,

  It’s not a big issue and I don’t know if other users are experiencing the same problem, but I thought of at least letting you know that on my site the WordPress Customizer doesn’t save the changes unless I deactivate the Swift Framework plugin. I did manage to make some changes before, but to be honest I cannot remember whether it was before or after updating the plugin. I installed the theme last week but it first installed an earlier version of the Swift Framework (didn’t take notice which one was).

  Below are all the currently active plugins I have:

  Breadcrumb NavXT v5.4.0
  Contact Form 7 v4.4.2
  Max Mega Menu v2.2.2
  Redux Framework v3.6.0.2
  Slider Revolution v5.2.6
  Swift Framework v2.4.11

  I’ll probably try installing an earlier version, unless you have any other suggestion.

  Thanks

  August 8, 2016 at 1:51 pm #286325
  David Martin – Support

  Moderator

  Post count: 20834

  Do you have a link so I can test? I cannot replicate this on my dev version.

  Thanks.

  August 8, 2016 at 5:43 pm #286384
  tiago

  Member

  Post count: 58

  This reply has been marked as private.
  August 9, 2016 at 7:58 am #286516
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please provide me login detail also.
  Thanks
  Mohammad

  August 9, 2016 at 5:22 pm #286652
  tiago

  Member

  Post count: 58

  This reply has been marked as private.
  August 9, 2016 at 5:29 pm #286653
  tiago

  Member

  Post count: 58

  This reply has been marked as private.
  August 9, 2016 at 5:36 pm #286655
  tiago

  Member

  Post count: 58

  This reply has been marked as private.
  August 9, 2016 at 6:03 pm #286659
  tiago

  Member

  Post count: 58

  Just an update…

  I just figured out that it was the Max Mega Menu plugin that was stopping the customizer from saving changes.
  Now that it is turned off, the customizer works, but if I turn it on, it stops saving changes.

  August 9, 2016 at 6:07 pm #286660
  tiago

  Member

  Post count: 58

  On the other hand, if I have the Max Mega Menu on, I have to switch off Swift Framework so that it saves changes.
  It’s one or the other, can’t have both on.

  August 10, 2016 at 6:57 pm #286861
  David Martin – Support

  Moderator

  Post count: 20834

  The supplied login details are not working, please check those and update.

  Are there any error logs within your console? Everythings should work together as expected.

  Please open your wp-config.php file and add this: define('WP_MEMORY_LIMIT', '256M');

  Thanks,
  David

  August 10, 2016 at 7:03 pm #286864
  tiago

  Member

  Post count: 58

  This reply has been marked as private.
  August 10, 2016 at 7:31 pm #286873
  tiago

  Member

  Post count: 58

  This reply has been marked as private.
  August 11, 2016 at 5:23 pm #287049
  David Martin – Support

  Moderator

  Post count: 20834

  Yes I see the error, you server creating an error: http://www.eyebrand.com.br/alphaclicheria/wp-admin/admin-ajax.php 500 (Internal Server Error)

  Can you add your FTP details?

  Thanks.

  August 13, 2016 at 7:39 pm #287278
  tiago

  Member

  Post count: 58

  This reply has been marked as private.
  August 15, 2016 at 4:56 pm #287465
  David Martin – Support

  Moderator

  Post count: 20834

  I added this to your wp-config.php file and it looks to have resolved it:

  define('WP_MEMORY_LIMIT', '256M');

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  Posted in: Uplift