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  Posted in: Uplift
• August 3, 2016 at 8:59 pm #285763
  LeeSanders

  Member

  Post count: 10

  Hi Guys,

  All of a sudden, I’m getting ‘INTERNAL SERVER ERROR’ message when I try to process a payment on the site, although still receiving customer order emails (So I’m getting emails to complete an order that hasn’t been paid for, although I’m getting no notification that the payment has failed)… Fortunately this was found during test stage, otherwise I would be dispatching orders that haven’t actually gone through!

  Can you look into for me please?

  Steps:
  1) Add products and go to checkout
  2) Complete customer details and use testing card details (testing feature enabled)
  3) Click to complete order, to find Red error message at top of page (see attachment)

  4) Admin receives email advising of new order (with order ID) including shipping address, items etc.
  5) After checking, payment hasn’t been processed yet order has still gone through despite the Internal Server Error Message.

  Attachments:

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  August 4, 2016 at 8:48 am #285823
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  This isn’t related to the theme, please have a look here: https://www.google.co.uk/?ion=1&espv=2#q=woocommerce%20payment%20500%20error for a solution or contact woocommerce support to help you resolve the issue

  – Kyle

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  Posted in: Uplift