New Landing › How can we help? › Atelier › Woo load spinner issue

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    Posted in: Atelier
  • July 22, 2016 at 11:42 am #283214
    hansulrik
    Member
    Post count: 69

    Hi,

    I have an issue with the infinite load spinner on the checkout page.

    Dave was so kind to help me with this before: here is what he wrote:

    ___________
    Its working fine now.

    You had to edit your wp-config.php file and add this: define(‘WP_MEMORY_LIMIT’, ‘256M’); It’s a common WooCommerce issue and they describe it here: https://docs.woothemes.com/document/endless-loadingspinner-on-the-checkout-page/.
    ____________

    The issue seems to have come back. I havent done any changes.

    July 22, 2016 at 2:03 pm #283295
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you check if you have the latest versions of the theme, Woocommerce and SwiftFramework?

    Also try to disable all other plugins to discard any plugin conflict.

    -Rui

    July 22, 2016 at 3:17 pm #283325
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    July 22, 2016 at 3:40 pm #283332
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Nope. Will forward it to him.

    -Rui

    July 22, 2016 at 3:47 pm #283333
    David Martin – Support
    Moderator
    Post count: 20834

    Please add WP login details and FTP details.

    Thanks.

    July 22, 2016 at 5:20 pm #283383
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    July 22, 2016 at 6:40 pm #283401
    David Martin – Support
    Moderator
    Post count: 20834

    It’s still working as normal for me. Please clear your browser cache:

    July 25, 2016 at 4:19 pm #283741
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    July 25, 2016 at 4:21 pm #283742
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    As I cannot replicate this, please report the browser and OS your are seeing this on.

    Thanks.

    July 25, 2016 at 4:46 pm #283748
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    July 27, 2016 at 9:27 am #284161
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    July 27, 2016 at 9:51 am #284178
    David Martin – Support
    Moderator
    Post count: 20834

    1) Please can you disable all plugins leaving only Swift Framework and WooCommerce active.

    2) Disable the child theme.

    Leave both above items disabled whilst we help you look into this further.

    – David.

    July 27, 2016 at 11:09 am #284242
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    July 27, 2016 at 11:15 am #284247
    David Martin – Support
    Moderator
    Post count: 20834

    Thanks, please leave disabled whilst I continue to look.

    – David.

    July 27, 2016 at 11:17 am #284250
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
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