New Landing How can we help? Themeforest Theme Support Dante Swift Builder element headers are blank and Visual Editor window is blank

Viewing 15 posts - 1 through 15 (of 21 total)
  • Posted in: Dante
  • #282792
    brianfogel
    Member
    Post count: 22

    I host my site in a dedicated VPS through a host using cPanel/WHM. The other day I ran an update of Easy Apache and afterwards I noticed that Swift Builder element headers are blank (see attachment “swift-builder-element-headers.png”), even when hovering my mouse over the element (I was hovering over the top left element when I took the screenshot). Also when I try to edit an element the Visual Editor window is empty.

    I do see a number of errors in the console when loading the page editor (see attachment “edit-page-chrome-console.png”). It indicates that a number of editor_icons can’t be found but the files do exist (see attachment “editor-icons-files.png”).

    Is this a problem with case sensitive requests for assets? I’m not sure that the upgrade to apache caused this, but it’s the only thing I remember doing before to discovering this problem. (I cleared the WordPress cache and my browser cache before I took these screenshots.)

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    #282882
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    It seems perfect to me as i checked it many times please check after clear the cache of browser.
    Thanks
    Mohammad

    #283077
    brianfogel
    Member
    Post count: 22
    This reply has been marked as private.
    #283109
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me FTP login detail to inspect and resolve.
    Thanks
    Mohammad

    #283398
    brianfogel
    Member
    Post count: 22
    This reply has been marked as private.
    #283402
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    #283436
    brianfogel
    Member
    Post count: 22
    This reply has been marked as private.
    #283697
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I cannot connect using those FTP details.

    Can you check those supplied and screenshot your FTP connection details also?

    Thanks.

    #283751
    brianfogel
    Member
    Post count: 22
    This reply has been marked as private.
    #284069
    brianfogel
    Member
    Post count: 22
    This reply has been marked as private.
    #284070
    brianfogel
    Member
    Post count: 22
    This reply has been marked as private.
    #284556
    David Martin – Support
    Moderator
    Post count: 20834

    Unfortunately I cannot connect still, details are correct.

    Did you upload the theme files that Rui sent to you in the zip?

    – Can you check with your host why those files in the screenshot are showing a 404 error, it maybe a file permission issue in the WP directory.

    Thanks.

    #284688
    brianfogel
    Member
    Post count: 22
    This reply has been marked as private.
    #284982
    David Martin – Support
    Moderator
    Post count: 20834
    This reply has been marked as private.
    #284998
    brianfogel
    Member
    Post count: 22
    This reply has been marked as private.
Viewing 15 posts - 1 through 15 (of 21 total)

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