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    Posted in: Forum Help
  • July 19, 2016 at 9:45 am #282217
    SHK111
    Member
    Post count: 271

    Hi,

    I wanted to have your advice with the issue that I met today.

    I’m working on a Macbook pro retina 15″ & a 24″ LG full HD (non retina :()

    When, I’m checking for a product from google, I arrive on the product page, and:

    – On retina display, everything is fine
    – On LG display, only Chrome allow me to see the product picture in good quality. Firefox, Opera & Safari show me a foggy picture. Once I click on the zoom, it show me the good quality.

    What can be wrong ?

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    July 19, 2016 at 9:47 am #282220
    SHK111
    Member
    Post count: 271

    I forgot to add that I cleared the cache, use the “Regenerate Thumbnails” plugin

    July 19, 2016 at 10:01 am #282221
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    What are your image sizes in the woocommerce settings?

    – Kyle

    July 19, 2016 at 10:08 am #282229
    SHK111
    Member
    Post count: 271

    Catalog images : 300 x 300px hard crop
    Single Product Image : 400 x 400px no hard crop
    Product Thumbnails : 180 x 180px hard crop
    Product Image Gallery: Disable

    July 19, 2016 at 10:09 am #282230
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    That would be why, we recommend setting the width to 700px

    Regenerate thumbnails afterwards

    – Kyle

    July 19, 2016 at 10:12 am #282232
    SHK111
    Member
    Post count: 271

    For Single Product Image ?

    July 19, 2016 at 10:25 am #282237
    David Martin – Support
    Moderator
    Post count: 20834

    Wherever you see the blur, test doubling the image size. Then you must rebuild the images using the plugin: https://wordpress.org/support/plugin/ajax-thumbnail-rebuild.

    July 19, 2016 at 10:33 am #282239
    SHK111
    Member
    Post count: 271

    Regenerate Thumbnails is not enough ?

    July 19, 2016 at 10:33 am #282240
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Yes the regenerate thumbnails plugin is fine

    – Kyle

    July 19, 2016 at 10:38 am #282243
    SHK111
    Member
    Post count: 271

    Ok it works. thanks

    July 19, 2016 at 10:39 am #282244
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Great, no problem

    July 20, 2016 at 6:56 am #282484
    SHK111
    Member
    Post count: 271

    Just looked up on phone and the categories pictures looks foggy too. There is another option for that ?

    July 20, 2016 at 6:57 am #282488
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you provide a link?

    – Kyle

    July 20, 2016 at 6:58 am #282489
    SHK111
    Member
    Post count: 271
    This reply has been marked as private.
    July 20, 2016 at 7:01 am #282491
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    They’re using 300×300, did you not increase the sizes?

    – Kyle

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