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  Posted in: Atelier
• July 16, 2016 at 7:22 pm #281767
  jonzareli

  Member

  Post count: 20

  Hello,

  I have an urgent issue on a live site.

  – Since updating everything, shop manager and editor user roles cannot access the site (blank page or error page after login). I have the latest version of white label branding installed and wondered if was the cause, but removing the plugin does not resolve the login issue.

  – In addition, some plugins cannot be updated – the update never completes. I need to update the woocommerce stripe plugin urgently and it will not work, along with other plugins. Woocommerce new order emails via stripe are not being sent so I need to update it.

  Thanks,
  John

  July 17, 2016 at 1:56 am #281771
  jonzareli

  Member

  Post count: 20

  This reply has been marked as private.
  July 17, 2016 at 1:41 pm #281789
  3969120a

  Member

  Post count: 159

  would be interested in reading the fix…

  July 18, 2016 at 7:54 am #281840
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  @23969120a – First open your wp-config.php which is located in the root WordPress directory. Then add the following line inside the main php tag:
  define('WP_MEMORY_LIMIT', '64M');

  Thanks
  Mohammad

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  Posted in: Atelier