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  Posted in: Atelier
• July 15, 2016 at 5:04 pm #281658
  walt1997

  Member

  Post count: 12

  Hi,

  My swift-framework plugin seems have some issue,
  yesterday my host provider Bluehost deactivated my account, because website causing performance problem.
  after asking for unlock my account, they reactivated it, but website become not fully work.
  I notice all swift-framework’s element block not display.

  I reload plugin, website now shows blank page, and backend too.
  if I rename it(deactivate). it shows as attachment file.

  how can I fix it?
  please help. Thank you!

  Attachments:

  You must be logged in to view attached files.
  July 15, 2016 at 5:14 pm #281660
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  It can be related to your server memory.

  Can you adjust/add you WordPress memory settings inside the wp-config.php file

  Change your WordPress memory to 128M or a maximum 256M.
  Also check the official documentation from WordPress in the link below.
  https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

  -Rui

  July 15, 2016 at 5:45 pm #281669
  walt1997

  Member

  Post count: 12

  Hi,

  I changed it to maximum 256M, but still shows blank page.
  any other solution suggest?
  thanks!

  July 15, 2016 at 5:56 pm #281674
  David Martin – Support

  Moderator

  Post count: 20834

  Yes, I see that.

  Can you open your wp-config.php file enable error reporting? Add this: define('WP_DEBUG', true);

  – Can you ask your host for any server logs relating to this?

  Thanks,
  David.

  July 15, 2016 at 6:35 pm #281691
  walt1997

  Member

  Post count: 12

  HI,

  I changed DEBUG mode to true on wp-config.php.
  and get this error log showing on browser:

  Fatal error: Cannot redeclare class SwiftPageBuilderShortcode_spb_icon_box in /home2/tuaaorgt/public_html/george9/shop/wp-content/plugins/swift-framework/includes/page-builder/shortcodes/icon-box.php on line 70

  and early logs list:

  Notice: Undefined index: swift-smartsidebar in /home2/tuaaorgt/public_html/george9/shop/wp-content/plugins/swift-framework/includes/page-builder/inc/helpers.php on line 18

  Notice: Undefined index: swift-smartsidebar in /home2/tuaaorgt/public_html/george9/shop/wp-content/themes/atelier/functions.php on line 400

  Should I reupload Atelier theme ?

  July 15, 2016 at 6:57 pm #281700
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Could you add your FTP details here also so we can take a look?

  Thanks,
  David.

  July 15, 2016 at 7:59 pm #281710
  walt1997

  Member

  Post count: 12

  This reply has been marked as private.
  July 16, 2016 at 7:45 am #281739
  walt1997

  Member

  Post count: 12

  Hi,

  do you find any possible error cause this issue?

  Thanks.

  July 16, 2016 at 2:33 pm #281757
  walt1997

  Member

  Post count: 12

  Hi,
  After hard working on this issue, I try updated PHP to 5.6
  and swift framework & woo commerce to latest. it is works again now.

  July 18, 2016 at 10:25 am #281923
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Brilliant, i am glad 🙂 that you managed to resolve the issue.
  Thanks
  Mohammad

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  Posted in: Atelier