New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Product images shows different size after upload

  • This topic has 8 replies, 2 voices, and was last updated 11 years by Gateux.
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    Posted in: Neighborhood
  • October 24, 2013 at 9:51 am #28163
    Gateux
    Member
    Post count: 48

    Hi, my woocommerce catalog settings for the product images size are exactly set the same as given in the guide, but however I realize after upload, there are some images that is taller than other, see screenshot. I have already check the hard crop option for all 3 boxes in the catalog settings for woocommerce.

    My images are all size 720px in height before I upload them. In the screenshot, you can see that the centre product image is taller than the other two, I want all my images to be same size after upload, any help?? This only happen after I update the theme earlier on today.

    Website: http://thegandb.com/web/shop/

    October 24, 2013 at 9:52 am #28165
    Gateux
    Member
    Post count: 48
    This reply has been marked as private.
    October 24, 2013 at 10:31 am #28168
    Gateux
    Member
    Post count: 48

    Sorry forgot to add, the single product image also looks oversize, the system don’t seems to hard crop the images anymore

    October 25, 2013 at 5:21 am #28349
    Gateux
    Member
    Post count: 48

    I used FireBug to inspect the element and it seems like its the CSS that are messed up after the theme update, any fix to this??

    October 25, 2013 at 7:18 am #28359
    Gateux
    Member
    Post count: 48

    I got another issue after the update, now i can’t edit any php file in the wordpress editor, I get this message

    Forbidden

    You don’t have permission to access /web/wp-admin/theme-editor.php on this server.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    October 26, 2013 at 1:52 am #28597
    Gateux
    Member
    Post count: 48

    I looked into the codes but can’t find where to edit to fix the image issue, any response, anyone??

    October 27, 2013 at 8:12 am #28711
    Gateux
    Member
    Post count: 48

    Can someone respond to my topic?

    October 29, 2013 at 1:25 pm #29086
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hey, a little something about our forum:
    We work from oldest reply to latest reply, so if you keep your thread busy before we get to look at it, you will be pushed back at the end of our to-do list.

    Maybe you notice the bright yellow alert message at the right:

    We aim to respond to all posts within 48 hours (Monday-Friday), but in most cases we usually manage to reply less than 24 hours. We work on the oldest topic first, so adding a new comment will take you to the back of the queue. We do also try our best to reply on weekends if we have time.

    the solution to the error that you cannot edit the php files is implied in the error message, you need to set the permissions correctly in order to be able to rewrite the files on your server.

    As for your images: Did you regenerate the thumbnails already?

    November 4, 2013 at 5:48 am #29772
    Gateux
    Member
    Post count: 48

    Hi, yes I regenerated the thumbnails but the image size still remains the same.

    Regards,
    Terry

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    Posted in: Neighborhood
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