New Landing How can we help? Themeforest Theme Support Neighborhood Shopping Cart issues following recnt update Woocommerce

Viewing 9 posts - 1 through 9 (of 9 total)
  • #280906
    thecookstays
    Member
    Post count: 35

    Dear,

    I have an issue with the Shopping cart since the latest upgrade of Woocommerce.

    I can add products to the chart, but when i click on the cart it shows an empty page. I am also not able to update the (New) shipping zones under woocommerce as the page shows empty.

    Thank in advance!

    Jarl

    For completeness:

    
    ### WordPress Environment ###
    
    Home URL: https://thecookstays.com
    Site URL: https://thecookstays.com
    WC Version: 2.6.2
    Log Directory Writable: ✔
    WP Version: 4.5.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.0.6
    PHP Post Max Size: 256 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 20000
    cURL Version: 7.26.0
    OpenSSL/1.0.1e
    
    SUHOSIN Installed: –
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 2.6.2
    : 
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    
    ### Active Plugins (52) ###
    
    WPWeb Updater: by WPWeb – 1.0.4
    Agile CRM WooCommerce: by Agile CRM Team – 1.0
    Anti-spam: by webvitaly – 4.2
    BackUpWordPress: by Human Made Limited – 3.6.1
    Breadcrumb NavXT: by John Havlik – 5.4.0
    cloudinvoiceclient: by Sophie Fischer – 2.3.5
    Cookie Law Info: by Richard Ashby – 1.5.3
    Easy Media Download: by naa986 – 1.1.1
    Facebook Conversion Pixel: by Kellen Mace – 1.3.4
    Google Analytics by MonsterInsights: by MonsterInsights – 5.5.2
    IgniteWoo Updater: by Ignition – 2.1.3
    Image Widget: by Modern Tribe
    Inc. – 4.2.2
    
    linkID: by linkID NV – 0.1.2
    Multisafepay: by Multisafepay – 2.1.0
    Multisafepay iDEAL: by Multisafepay – 2.1.0
    Multisafepay Maestro: by Multisafepay – 2.1.0
    Multisafepay MasterCard: by Multisafepay – 2.1.0
    Multisafepay MisterCash: by Multisafepay – 2.1.0
    Multisafepay VISA: by Multisafepay – 2.1.0
    Neighborhood Demo Content: by Swift Ideas – 2.1
    Previous and Next Post in Same Taxonomy: by Bill Erickson – 1.0
    Slider Revolution: by ThemePunch – 5.2.5.4
    WPML Multilingual CMS: by OnTheGoSystems – 3.4.1
    Nifty Newsletters: by SolaPlugins – 4.0.14
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri
    INC – 1.8.1
    
    WooCommerce Dynamic Pricing & Discounts: by RightPress – 1.0.2
    WooCommerce Admin Bar Addition: by David Decker - DECKERWEB – 2.7.0
    WooCommerce Print Invoice & Delivery Note: by Triggvy Gunderson – 4.1.5
    WooCommerce EU VAT Number: by WooThemes – 2.1.12
    WooCommerce - Store Exporter: by Visser Labs – 1.8.6
    WooCommerce Multilingual: by OnTheGoSystems – 3.8.2
    WooCommerce Sequential Order Numbers Pro: by WooThemes / SkyVerge – 1.10.0
    WooCommerce Shop as Customer: by cxThemes – 1.16
    WooCommerce Table Rate Shipping: by Mike Jolley – 2.7.0 – 3.0.1 is available
    WooCommerce Wholesale Pricing Plus: by IgniteWoo.com – 2.3.18
    WooCommerce Wholesale Pricing: by IgniteWoo.com – 2.6.30
    WooCommerce Write a Review Reminder: by Konekt – 1.1
    WooCommerce: by WooThemes – 2.6.2
    WooMobile: by Bowdie Mercieca – 1.2.4
    WooThemes Helper: by WooThemes – 1.6.2
    Yoast SEO: by Team Yoast – 3.3.4
    WP Fastest Cache: by Emre Vona – 0.8.6.0
    WP jQuery Plus: by Zach Schnackel – 1.1.2
    Wordpress Rankie: by Atef – 1.3.0
    WP Retina 2x: by Jordy Meow – 4.5.5
    WPide: by Simon @ WPsites – 2.4.0
    WPML CMS Nav: by OnTheGoSystems – 1.4.19
    WPML Media: by OnTheGoSystems – 2.1.22
    WPML Sticky Links: by OnTheGoSystems – 1.3.19
    WPML String Translation: by OnTheGoSystems – 2.3.9
    WPML Translation Management: by OnTheGoSystems – 2.2.1
    YITH WooCommerce Wishlist: by YITHEMES – 2.0.16
    
    ### Settings ###
    
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ✔
    
    ### WC Pages ###
    
    Shop Base: #5 - /shop/
    Cart: #5861 - /cart-2/
    Checkout: #14797 - /checkout-4/
    My Account: #14798 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    simple (simple-nl)
    variable (variable)
    
    ### Theme ###
    
    Name: Neighborhood
    Version: 3.4.11
    Author URL: http://www.swiftideas.net
    Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: NEW neighborhood/woocommerce/archive-product.php
    NEW neighborhood/woocommerce/cart/cart-empty.php
    NEW neighborhood/woocommerce/cart/cart-totals.php
    NEW neighborhood/woocommerce/cart/cart.php
    NEW neighborhood/woocommerce/cart/cross-sells.php
    NEW neighborhood/woocommerce/checkout/form-billing.php
    NEW neighborhood/woocommerce/checkout/form-checkout.php
    NEW neighborhood/woocommerce/checkout/form-shipping.php
    NEW neighborhood/woocommerce/checkout/thankyou.php
    NEW neighborhood/woocommerce/content-product.php version 2.5.0 is out of date. The core version is 2.6.1
    NEW neighborhood/woocommerce/content-product_cat.php version 2.5.2 is out of date. The core version is 2.6.1
    NEW neighborhood/woocommerce/content-single-product.php
    NEW neighborhood/woocommerce/global/quantity-input.php
    NEW neighborhood/woocommerce/loop/add-to-cart.php
    NEW neighborhood/woocommerce/loop/loop-end.php
    NEW neighborhood/woocommerce/loop/loop-start.php
    NEW neighborhood/woocommerce/loop/result-count.php
    NEW neighborhood/woocommerce/myaccount/form-login.php
    NEW neighborhood/woocommerce/single-product/add-to-cart/external.php
    NEW neighborhood/woocommerce/single-product/add-to-cart/grouped.php
    NEW neighborhood/woocommerce/single-product/add-to-cart/simple.php
    NEW neighborhood/woocommerce/single-product/meta.php
    NEW neighborhood/woocommerce/single-product/product-image.php
    NEW neighborhood/woocommerce/single-product/product-thumbnails.php
    NEW neighborhood/woocommerce/single-product/related.php
    NEW neighborhood/woocommerce/single-product/tabs/additional-information.php
    NEW neighborhood/woocommerce/single-product/tabs/description.php
    NEW neighborhood/woocommerce/single-product/tabs/tabs.php
    NEW neighborhood/woocommerce/single-product/up-sells.php
    NEW neighborhood/woocommerce/single-product.php
    NEW neighborhood/woocommerce/taxonomy-product_cat.php
    NEW neighborhood/woocommerce/taxonomy-product_tag.php
    
    : Learn how to update outdated templates
    
    #280910
    David Martin – Support
    Moderator
    Post count: 20834

    Please upgrade to theme version 3.4.20.

    Is there a reason you have not supplied a URL, is the site local?

    – David.

    #281014
    thecookstays
    Member
    Post count: 35

    Hi David,

    Thjanks for your reply!

    The URL is https://thecookstays.com.
    Would’t it show and upgrade automatically if available?

    It states my themes are all up to date.

    Where can i find this last version please?

    Kind regards.

    Jarl

    #281267
    David Martin – Support
    Moderator
    Post count: 20834
    #290213
    thecookstays
    Member
    Post count: 35

    Dear,

    can you please confirm if version 3.4.20 is still the current version?

    The problem reappeared. Hence my question.

    Look forward to hear from you.

    Kind regards.

    Jarl

    #290345
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Jarl,

    Yes it is.

    Please test with your child theme deactivated.

    Please then test with only the WooCommerce plugin activated, no others should be active during that time.

    Please check all plugins are updated also.

    Thanks.

    #290347
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    You are using the latest version. Please provide me FTP login and wordpress login detail to check and resolve the issue.
    Thanks
    Mohammad

    #291335
    thecookstays
    Member
    Post count: 35
    This reply has been marked as private.
    #291828
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I need also wordpress admin login detail to check and resolve the issue.
    Thanks
    Mohammad

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