New Landing › How can we help? › Atelier › Swift editor elements show funny, can't save or edit

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    Posted in: Atelier
  • July 8, 2016 at 2:11 pm #280054
    alienintelligence
    Member
    Post count: 29

    hi guys

    I have this weird look to the swift editor elements. no matter what they are, they show as you see in the screenshots and once they open I can’t cancel or save, they stay on the page and the only solution is to refresh the window in order to get them off the screen. The page works well on the front end but I can’t edit any elements.

    Other pages that I have build with visual composer are fine.

    I have disabled all the plugins we have except for swift framework and that did not solve the problem. I have updated the theme to the latest version (via updates screen in wordpress) but that did not solve the problem.

    Please let me know what is conflicting with swift even when there are no plugins enabled.

    Thanks
    Ovi

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    July 8, 2016 at 5:25 pm #280142
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide admin access to have a look?
    It seems that it can be something with the tinymce text editor.

    Use the private reply.

    -Rui

    July 11, 2016 at 3:56 am #280308
    alienintelligence
    Member
    Post count: 29
    This reply has been marked as private.
    July 12, 2016 at 9:51 am #280661
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Ovi,

    Which page or post are you testing this, can you link me to it?

    – David.

    July 13, 2016 at 11:52 am #280966
    alienintelligence
    Member
    Post count: 29

    Any of the pages that have been built with Swift page builder… for example About or Framing pages.

    Please note these are active on the site, so please don’t make any changes. Thank you!

    July 13, 2016 at 11:54 am #280969
    alienintelligence
    Member
    Post count: 29

    Actually I have created a test page for you called Test Page

    If you add any Swift element to do with the text editor you will see the problem

    July 15, 2016 at 1:13 pm #281513
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    There are many JS errors relating to this:

    In most cases this is caused by a 3rd party plugin or server configuration.

    What is the scope for you to disable all plugins leaving only Swift Framework, VC and WooCommerce active?

    Thanks.

    July 19, 2016 at 7:11 am #282173
    alienintelligence
    Member
    Post count: 29

    Hi

    As I said in my original thread post I have disabled all plugins and that did not fix the problem.
    What kind of server settings should I check?

    Thanks

    July 20, 2016 at 10:44 am #282572
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    As I cannot replicate the issue on my dev version I need you to leave the plugins deactivated whilst we look into this.

    Thanks.

    July 26, 2016 at 9:21 am #283867
    alienintelligence
    Member
    Post count: 29

    Hi please find a time slot when it’s night time here in Perth, Western Australia. I don’t know where you guys are located, but maybe there is a way to login when it’s night time here, then you can disable what you need. Please actiate the plugins back when you are done. I think that’s a more sensible solution rather than me deactivating the plugins and waiting for you guys to go in… it will basically deactivate the site and I can’t do that.

    Forgot to mention it is getting quite urgent now… I have changes to do to the website and I can’t move on.

    Oh and as you were saying it’s definitely a tinymce thing as it also is happening in visual composer.

    thanks

    July 27, 2016 at 9:54 am #284184
    David Martin – Support
    Moderator
    Post count: 20834

    I need you to do it, we will assist you as a priority.

    Leaving Woo + SF active will keep the site functioning.

    July 27, 2016 at 10:00 am #284194
    alienintelligence
    Member
    Post count: 29

    I’ll do it now, although as explained above, I have disabled everything before with no luck.

    Anyway, are you available to help now?

    Let me know when you’re ready, I’ll stay online and then I’ll get in and disable the plugins for you to see.

    July 27, 2016 at 10:14 am #284200
    David Martin – Support
    Moderator
    Post count: 20834

    Ready now! We are UK GMT time for the most part.

    Cheers.

    July 27, 2016 at 10:30 am #284214
    alienintelligence
    Member
    Post count: 29

    Thanks mate, all done. All plugins deactivate except Woo, SF & Visual Composer.

    Please go in and check it out

    July 27, 2016 at 11:14 am #284246
    David Martin – Support
    Moderator
    Post count: 20834

    I’m fairly sure this will be a permission issue, can you report these back to your host and ask them to check the root WordPress folder and the plugin folders have the right permissions? The resources are not being loaded, yet they are there on your server:

    Please ask your host for any related error logs.

    Thanks.

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