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  Posted in: Uplift
• July 5, 2016 at 3:50 pm #279329
  ezekschuba

  Member

  Post count: 27

  Once installed, my entire site goes blank. Please let me know what’s wrong as I bought this team to upgrade my site this week. Thanks.

  July 5, 2016 at 5:48 pm #279342
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  Can you try deactivating all of your plugins before you install the theme and let me know if that fixes your issue?

  – Kyle

  July 6, 2016 at 12:59 am #279388
  ezekschuba

  Member

  Post count: 27

  Hasn’t fixed it. Still breaks the site. Please check now and see what I’m referring to. Thanks.

  July 6, 2016 at 10:49 am #279444
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please refer it http://uplift.swiftideas.com/documentation/#10. It will help to you.
  Thanks
  Mohammad

  July 6, 2016 at 4:18 pm #279541
  ezekschuba

  Member

  Post count: 27

  No it will not. It is frankly terrible support work to send me your full documentation (which I already read before paying for the theme) in response to my problem of your theme crashing my site. I’ve given you full details of the problem and my site information. Please help resolve my inability to use your theme or refund me. Thanks.

  July 6, 2016 at 11:42 pm #279592
  VijayInsaSys

  Member

  Post count: 2

  Even I too facing the same issue.

  Uplift theme is working in the localhost. When it goes to live I am facing error

  The insasys.com page isn’t working
  insasys.com is currently unable to handle this request.
  HTTP ERROR 500

  Even when the theme is get activated in the live site I am facing the same issue.

  Note: I have uninstalled all plugins and tried. Also reffered the “http://uplift.swiftideas.com/documentation/#10”. Still I can’t figured it out.

  I need my site. How can I fix this? Is there any issues with the latest update? or this theme is not the right choice?

  Need the proper response ASAP. I am waiting.

  Thanks,
  VijayInsaSys

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  July 7, 2016 at 7:51 pm #279827
  VijayInsaSys

  Member

  Post count: 2

  As the theme has issues going online and it has affected my business and clients. Please cancel my theme license and provide a refund asap, I have planned to go ahead with my website by using another theme.

  July 7, 2016 at 7:59 pm #279830
  David Martin – Support

  Moderator

  Post count: 20834

  @ezekschuba – Please add your FTP details and I’ll help you out.

  @VijayInsaSys – Always start your own thread so you can post your FTP/site WP admin details privately. To fix your 500 Server Error, do this:

  Open your wp-config.php file and add this: define('WP_MEMORY_LIMIT', '256M');

  Thanks.

  July 8, 2016 at 2:31 am #279850
  ezekschuba

  Member

  Post count: 27

  There’s no need. I decided to start from scratch in a new sub-domain and it works there. Thanks.

  July 8, 2016 at 4:22 am #279858
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  
  @ezekschuba – I am glad 🙂 that you managed to resolve the issue.
  Thanks
  Mohammad

  July 25, 2016 at 10:50 am #283578
  ezekschuba

  Member

  Post count: 27

  This reply has been marked as private.
  July 25, 2016 at 11:05 am #283593
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please go to Admin > Appearance > Themes > Activate Uplift theme.
  Thanks
  Mohammad

  July 25, 2016 at 12:11 pm #283640
  ezekschuba

  Member

  Post count: 27

  This reply has been marked as private.
  July 25, 2016 at 3:19 pm #283721
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  I need FTP login detail to check and resolve the issue.
  Thanks
  Mohammad

  July 25, 2016 at 4:13 pm #283735
  ezekschuba

  Member

  Post count: 27

  This reply has been marked as private.
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  Posted in: Uplift