New Landing › How can we help? › Atelier › Product Images and back office inventory

Viewing 10 posts - 1 through 10 (of 10 total)
  • Back to forum
    Posted in: Atelier
  • June 30, 2016 at 3:22 pm #278436
    libbyandlo
    Member
    Post count: 27

    Hi,

    All of my product images on my site are very blurry. I have tried reformatting the jpg and stuff through plug ins but that hasnt worked.

    I also have an issue with my back office. When i try to add a product and scroll down to the product details where i enter inventory, nothing shows up and i am not able to edit my prices or inventory levels. I have re-installed the latest version of wordpress and Atelier and neither helped.

    Please help!

    Thanks!

    July 1, 2016 at 4:40 pm #278715
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    1) Your images are really crisp for me, is there a particular product you get the distortion on?

    2) Can you disable all plugins so only WooCommerce & Swift Framework are active.

    Thanks.

    July 6, 2016 at 3:26 am #279389
    libbyandlo
    Member
    Post count: 27

    I have disabled all plug ins except for woocommerce and swift framework.

    Please see attached images that show how blurry the product images are on the product page. Once you click on zoom the images are perfectly clear. Please fix the product images that are blurry.

    Attachments:
    You must be logged in to view attached files.
    July 6, 2016 at 9:28 am #279418
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    What are your image size settings in WooCommerce > Settings > Products > Display?

    – Kyle

    July 6, 2016 at 2:49 pm #279510
    libbyandlo
    Member
    Post count: 27

    All product images say hard crop? Should this be something different?

    Can i reactivate all of my plug ins as well? i have tax things etc that i need to run my site?

    July 6, 2016 at 3:11 pm #279518
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No hard crop is fine but I’m guessing you have set the images sizes to low resolution that’s why they are blurry, can you please confirm the dimensions you are using

    – Kyle

    July 6, 2016 at 4:39 pm #279545
    libbyandlo
    Member
    Post count: 27

    Where would i look to find the size of the images?

    Also, can i reactivate my plugins?

    July 7, 2016 at 7:43 pm #279826
    David Martin – Support
    Moderator
    Post count: 20834

    Product image sizes are set here: WooCommerce > Settings > Products > Display.

    After changing the size you need to use this plugin to rebuild your thumbnails: https://wordpress.org/support/plugin/ajax-thumbnail-rebuild.

    July 19, 2016 at 4:38 am #282153
    libbyandlo
    Member
    Post count: 27
    This reply has been marked as private.
    July 19, 2016 at 6:20 am #282160
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    We use these sizes: http://swiftideas.com/documentation/wp-content/uploads/sites/2/2014/05/Screenshot-2015-03-22-12.26.06-1024×271.png

    I recommend copying the width, but your height will depend on what ratio your images are, for e.g if they are square then set the height to 700 also

    – Kyle

  • Back to forum
    Posted in: Atelier
Viewing 10 posts - 1 through 10 (of 10 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register