New Landing › How can we help? › Atelier › Shipping Calculator Issue

Viewing 8 posts - 1 through 8 (of 8 total)
  • Back to forum
    Posted in: Atelier
  • June 29, 2016 at 8:35 pm #278227
    kblochowski
    Member
    Post count: 43

    I am having an issue with the shipping calculator in Atelier 2.1.51. When a customer in a shipping zone that allows free pickup as an option (in my case, the state of California) reaches the shopping cart, they cannot select other delivery options in the shipping calculator because the radio button freezes on the free pickup option and cannot be unselected.

    I thought this issue might be a WooCommerce problem, but the shipping calculator works correctly when I switch to other themes. For the time being I have disabled the shipping calculator so as not to upset my customers. This issue does not occur on the Checkout page, which works fine. Only the shopping cart page.

    Andy idea why this might be happening? Is a fix on the way?

    FYI, my site sells adult products and may not be appropriate for sensitive viewers.

    July 1, 2016 at 12:56 pm #278623
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    WooCommerce 2.6.2 has a fix for this I believe.

    Can you update to that, clear your browser cache and re-test?

    Thanks.

    July 1, 2016 at 7:31 pm #278747
    kblochowski
    Member
    Post count: 43

    Hi David,

    I thought that might work, but I just tried and am still having the same issue. I can choose other shipping methods in the shipping calculator when using Storefront (Wootheme’s Woocommerce theme) or 2016, but not in Atelier.

    Any other suggestion?

    Ken

    July 4, 2016 at 1:23 pm #278969
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I have to be 100% honest here, locating this issue is somewhat tricky as I work from a location where I am not in a private environment. That said I’ll try to locate what is causing this as I can view the WP admin and core theme files and test locally.

    1) I cannot inspect the child theme contents, can you add your FTP details?

    2) Can you update the parent theme version: https://www.jimsupport.com/wp-admin/themes.php

    3) Can you test with the child theme deactivated.

    Thanks

    July 6, 2016 at 9:17 pm #279577
    kblochowski
    Member
    Post count: 43

    Thank you David for your assistance. My admin doesn’t like to give out FTP details, but here is a zip of all of our files to examine:

    https://fetishlocker.s3.amazonaws.com/jimsupport-2016-07-06.zip

    I have updated the parent theme and tested with the child theme deactivated, but I still have the same issue.

    I’ve reactivated the shipping calculator so that you can see exactly what happens on the cart page when you try to calculate shipping to a California zip code (try 92262) and then try to pick another form of shipping besides factory pickup.

    I hope this information generates a clue as to what might be happening!

    Ken

    July 10, 2016 at 2:37 pm #280283
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Please add this custom css:

    .cart_totals > p {
clear: both;
}

    That will sort the issue. It’s merely a display issue where the small text below the table is incorrectly laid out over the options.

    – Ed

    July 10, 2016 at 5:52 pm #280290
    kblochowski
    Member
    Post count: 43

    Thank you Ed! That did it!

    July 11, 2016 at 8:07 am #280337
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Great, thanks Ed

  • Back to forum
    Posted in: Atelier
Viewing 8 posts - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.