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  Posted in: Cardinal
• June 29, 2016 at 7:42 pm #278217
  apareix

  Member

  Post count: 8

  Hi,

  I just bought and installed a fresh cardinal theme. I’m setting up a Portfolio in a Gallery Boxed style and the Thumbnails are breaking the gifs. I’ve tried to set it both as a Featured image and as a Meta Option Thumbnail Image type. In both cases the gif is not working and only the first frame is displayed, without animation. I’m used to coding, I could deal with a coding solution.

  Please could you help me fix it?

  Thank you so much, I’ll be waiting for your answer.

  July 1, 2016 at 11:51 am #278605
  David Martin – Support

  Moderator

  Post count: 20834

  Hi

  I don’t believe this to be possible when using a WP Featured image, as it needs to use the full size uploaded gif and not the cropped down version.

  That said, what are your login details – I’ll see if there is anything I can do to help.

  Thanks.

  July 8, 2016 at 10:08 am #279922
  apareix

  Member

  Post count: 8

  This reply has been marked as private.
  July 11, 2016 at 11:45 am #280411
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  This is 100% possible and I have a gif working great on my local developement version.

  You just need to upload and add the gif as the Portfolio => Meta Options => Thumbnail image.

  

  

  I do not see any GIF on your media library that you have uploaded?

  Thanks.

  July 14, 2016 at 12:05 pm #281238
  apareix

  Member

  Post count: 8

  This reply has been marked as private.
  July 15, 2016 at 2:10 pm #281545
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  I am not able to upload any .gifs to your site, can you report this to your host:

  

  August 1, 2016 at 9:41 pm #285337
  apareix

  Member

  Post count: 8

  This reply has been marked as private.
  August 3, 2016 at 10:15 am #285624
  David Martin – Support

  Moderator

  Post count: 20834

  I need a login to get past this:

  

  August 28, 2016 at 7:18 pm #289564
  apareix

  Member

  Post count: 8

  This reply has been marked as private.
  August 30, 2016 at 11:12 am #289812
  David Martin – Support

  Moderator

  Post count: 20834

  Which portfolio item are you testing this on?

  – David.

  August 30, 2016 at 2:48 pm #289886
  apareix

  Member

  Post count: 8

  This reply has been marked as private.
  August 31, 2016 at 10:42 am #290025
  David Martin – Support

  Moderator

  Post count: 20834

  Can you create a new gif for the actual thumbnail image, this should be the exact ratio that is needed for the thumbnail image so 400×300. By stopping the cropping, it should then work nicely.

  September 5, 2016 at 5:25 pm #290642
  apareix

  Member

  Post count: 8

  This reply has been marked as private.
  September 5, 2016 at 6:31 pm #290658
  apareix

  Member

  Post count: 8

  This reply has been marked as private.
  September 6, 2016 at 11:16 am #290751
  David Martin – Support

  Moderator

  Post count: 20834

  Let us know. Any theme modifications need to be within a child theme, so if you wish to go down that route please install & activate the child theme we supply.

  – David.

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  Posted in: Cardinal